Lowes Foods opts for Unata to pilot 1-to-1 e-commerce experience

April 7, 2015

Unata, the Toronto-based provider of one-to-one omni-commerce solutions, today announced that Lowes Foods, a locally-owned and operated grocery chain…

Returns are key for retaining UK customers, according to new research

April 7, 2015

More than 83 percent of consumers would stay loyal to a retailer with an easier returns delivery service, but majority expect a free service and more…

Fashion retailer expands digital gift card distribution

April 2, 2015

Charming Charlie said it recently expanded its relationship with Stored Value Solutions.

US retailers struggling to meet consumer expectations around mobile, in-store experience

March 25, 2015

Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need…

Retail of the future: Five insights from SXSW Interactive

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

In the case of retail tech, the biggest question wasn’t around the technology itself, but how to use it.

Zumigo launches validation service for online retailers

March 24, 2015

Identity verification company Zumigo Corp. has introduced what it says is the industry's first merchant payments validation service based on the real-time…

Amazon offering one-hour delivery in Baltimore, Miami

March 19, 2015

According to the company, the Prime Now service will be available to Baltimore and Miami subscribers from 8 a.m. to 10 p.m., seven days a week.

PetSmart and Amazon.com earn top customer experience ratings

March 16, 2015

PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an annual ranking of…

QuickBooks Online now integrating with Bigcommerce

March 13, 2015

The direct integration is first available to Bigcommerce merchants, and will automatically update and transfer invoices, expenses and other financial data.

Edgecase debuts visual shopping for mobile

March 11, 2015

Retailers can now let shoppers tap and swipe their way to a more relevant selection of products to drive new levels of engagement, all within the mobile…

Study says online shoppers want more flexibility

March 9, 2015

Online shoppers around the world want the ability to search and shop on multiple channels and devices, expect to see alternate delivery and payment options…

Jirafe announces predictive commerce intelligence platform Insight

March 6, 2015

With the release, online merchants can get answers about their customer, marketing, and merchandising data and take action on what they learn in seconds.

Ingram Micro, iQmetrix partner on POS and inventory visibility

February 27, 2015

As part of a new agreement, Ingram Micro Mobility announced it will integrate with iQmetrix's RQ Retail Management system to provide its retail customers with…

Bigcommerce, Square partner on e-commerce offering

February 26, 2015

According to the companies, Square merchants with brick-and-mortar stores in the U.S. and Canada can launch a branded, customizable store in just a few minutes.

The ROI of social engagement

by Scott Slucher — Account Executive, Networld Alliance

Current social media trends put the focus on context.

Two-thirds of consumers expect drone-delivery in the next five years, study says

February 25, 2015

According to the Walker Sands 2015 Future of Retail Study, two-thirds of consumers expect to receive their first drone-delivered package in the next five…

GuestLogix lands agreement for onboard iPhone retail platform with large air carrier

February 24, 2015

Global provider of ancillary-focused merchandising, payment and business intelligence technology to airlines and the passenger travel industry today announced…

Modest intros new platform aimed at streamlining m-commerce

February 24, 2015

Modest, a company founded by four engineers from President Obama's re-election campaign, today introduced a mobile commerce platform for retailers designed to…

Why the empowered customer is good for retail

While the Internet trained consumers to be extreme deal-seekers, the mobile revolution is empowering them to be extreme convenience-seekers.

2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Presented by RetailCustomerExperience.com