New Year's resolution: Stop negative reviews from ruining your customer experience

Here are three ways brands can get a handle on negative comments and address them productively.

RetailMeNot publishes shopper trend report for 2014

January 16, 2014

RetailMeNot, a U.S.-based digital coupon destination, has released a retail forecast examining consumer behaviors on personal wealth, savings, and confidence…

Babies R Us partners with parenting blog TheBump.com

January 16, 2014

Babies R Us, a dedicated juvenile products retailer, announced today that it has entered into a strategic partnership with TheBump.com, a pregnancy and…

Target, Neiman Marcus feeling the pain of data breaches

Target has lost nearly 85 percent of its brand equity on the values of trust and security.

Overstock.com partners with Coinbase for Bitcoin acceptance

January 10, 2014

The online discount retailer Overstock.com has partnered with Bitcoin wallet provider Coinbase to add Bitcoins to the range of payment options available on its…

Amazon quietly rolls out Kindle vending kiosks

January 10, 2014

It appears the king of e-commerce is experimenting with physical retail. According to an article on GeekWire, an Amazon-branded Kindle vending kiosk has been…

Juniper Research: Mobile retail purchases to exceed $700 billion by 2018

January 9, 2014

Annual retail payments on mobile handsets and tablets will reach $707 billion, or 30 percent of all e-Retail by 2018, compared with 11 percent in 2012 and 1…

Overstock.com lawsuit could have 'ripple effect' on retail industry

January 8, 2014

In 2010, a group of attorneys brought suit in California against online retailer Overstock.com, claiming the company's price-comparison methods were…

Tablets and smartphones surge on shopping websites

January 7, 2014

Tablets and smartphones are gaining in popularity as a means for visiting shopping websites, accounting for a quarter of total visits, according to the…

Report says mobile retail purchases will exceed $700B annually by 2018

January 7, 2014

A new report from Juniper Research says that annual retail payments on mobile handsets and tablets are expected to reach $707 billion by 2018, representing 3…

Belk selects Accenture multichannel software

January 7, 2014

Technology firm Accenture announced it has been selected by Belk, the largest family-owned and -operated department store company in the United States, to help…

Report: Affluent adults are heavy Amazon users

January 3, 2014

New research from The Shullman Luxury and Affluence Monthly Pulse says that more than two-thirds of Americans making more than $250,000 per year have shopped…

Shorter shopping season cuts into online sales, comScore says

December 27, 2013

E-commerce spending from desktop computers is up 10 percent over a year ago, according to comScore. Shoppers spent $42.8 million during the first 52 days of…

Late flurry of online sales nails UPS, retailers

December 26, 2013

A number of large retailers that promised to deliver goods before Dec. 25, including Amazon, Walmart and Kohl's, missed some of their deadlines, and the finger…

UK retailers could see a very green Christmas Day online

December 23, 2013

U.K. shoppers waiting till the 11th hour and 59 minutes could result in a record-breaking online Christmas Day shopping splurge, with 117 million visits to…

Eyeing omnichannel growth, Macy's to build major new fulfillment center

December 18, 2013

Macy's has announced it will build a major new direct-to-consumer fulfillment center near Owasso, a city in Tulsa County, Okla., to support continued sales…

Kohl's, JCPenney, Nordstrom top Google's 2013 most-searched apparel brands and retailers list

December 17, 2013

Google's Zeitgeist feature, which lets users browse dozens of different interactive lists that detail online activity, offers up this year-end list of the…

Selfridges takes product photography operation in-house

December 17, 2013

Selfridges has taken its entire online photography operation in-house to improve customer experience and boost the efficiency of its imaging process, the…

Half of holiday shoppers plan to wrap up lists online, highest in NRF survey history

December 17, 2013

According to NRF's latest holiday survey conducted by Prosper Insights & Analytics, nearly half (49.9 percent) of holiday shoppers indicate they plan to do…

Google Shopping exec on Diane von Furstenberg, using Hangouts for online retailing

December 16, 2013

At the recent launch event for the fourth-annual PSFK Future of Retail Report, Laura Jones, product marketing manager for Google Shopping, spoke about a recent…