Delivering loyalty: Ten lessons learned From Zappos.com

Zappos.com is more than an electronic shoe store. It is a community that happens to put you in a pair of great-looking shoes.

Report: For mobile shopping, personalization outweighs privacy concerns

November 19, 2012

Nearly three out of four (72 percent) of consumers aged 20-40 in the United States and the United Kingdom use mobile devices while in-store to compare prices…

Four in ten retailers offering free shipping on Cyber Monday

November 19, 2012

Shoppers won't have to go too far to find great deals Thanksgiving weekend and Cyber Monday; in addition to the plethora of in-store promotions, many companies…

PayPal enters physical shopping market on Amsterdam high street

November 16, 2012

A high-end shopping district in Amsterdam has implemented round-the-clock window shopping with a 24/7 mobile commerce platform utilizing QR codes and PayPal.

Report finds most retailers do not have tablet-optimized websites

November 15, 2012

Skava, a provider of multi-touchpoint retail technology, today announced the results of "The Impact of Tablet for Retailers 2012." The study confirms that only…

I Saw Mommy Googling Santa Claus [Infographic]

by James Bickers — Editor, Networld Alliance

U.S. holiday retail sales are expected to reach $586 billion in 2012. Online and mobile sales will account for larger portion of those sales than ever before.

The mobile technology impact on retail

November 12, 2012

A recent article on guardian.co.uk looked at the impact technology is having on industries ranging from education to farming. In terms of retail, advances in…

Amazon getting into the wine business

November 8, 2012

Amazon.com Inc. today announced the launch of Amazon Wine (www.amazon.com/wine), a marketplace offering customers more than a thousand wines crafted by…

Activists using online gift registry to help victims of Hurricane Sandy

November 8, 2012

Online gift registry is a much-loved and often-used tool for getting the right gifts into the hands of newlyweds and graduates. Now, it's also being used to…

Report: Online retail up 15 percent over last year

November 8, 2012

comScore Inc. has released its Q3 2012 U.S. retail e-commerce sales estimates, showing that online retail spending reached $41.9 billion for the quarter, up 1…

Staples to allow Amazon to install shipping lockers in its stores

November 6, 2012

Office supply retailer Staples announced Monday that it is going to allow Amazon to install its shipping lockers in its U.S. stores. The lockers, which have…

Price-matching becomes retail holiday strategy

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

With showrooming abounding, retailers look to match prices of online competitors. Is that a good idea?

Retail CIOs think industry needs tech overhaul

November 1, 2012

Retail is in serious need of a technology revolution, according to recent research from Virgin Media Business. 

In the wake of Sandy, brick-and-mortars become supply heroes

October 30, 2012

Storm preparations for Hurricane Sandy provided brick-and-mortar retailers a morale boost, serving as a reminder that online shopping is useless in times of…

Will same-day shipping make us happier customers?

by William Cusick — President, Customerspectives

Both Amazon and Walmart are vying to be your retailer of choice, and one aspect that we are all apparently about to start demanding is same-day delivery of our…

Target gears up for holidays with price match policy

October 17, 2012

Target Corp announced the introduction of its new Holiday Price Match policy that, for the first time, will offer guests the ability to match select online…

Best Buy combats showrooming with changes to price-matching policy

October 15, 2012

Best Buy, realizing the potentially dangerous effects of showrooming, has changed its tune on holiday season price-matching. The electronics retailer…

Fine jewelry retailer revamps web approach

October 12, 2012

Fine jewelry brand Ritani has a new retail scheme designed to pair the best parts of fine jewelry e-commerce sites and brick-and-mortar stores in the form of…

One iota releases in-store e-commerce solution for retail

October 11, 2012

The cloud-based retail solutions company One iota announced the launch of the SmartPod, a fully integrated self-service kiosk designed to help stores increase…

Brick-and-mortar retailers gaining ground on Web-only, off-shore rivals

October 11, 2012

An analysis by the Commonwealth Bank of Australia reported by The Australian Financial Review found that brick-and-mortar retailers are gaining ground on…