Staffing and Training News & Media
Amazon hiring 100K workers to meet online sales crush in wake of COVID-19
March 17, 2020
Amazon is hiring on 100,000 workers in a quest to meet the "surge in demand" from online sales as people worldwide are sequestered home in light of the…
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Seasonal hiring remains a challenge for retailers
March 6, 2020
One in three retail stores were likely understaffed during the 2019 holiday season as just 33% of retail hiring managers report having adequate headcount to…
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How Gen Z employees will impact the future of engagement
by Charles Cornwell — General Manager, Employee Experience, SMG
Charles Cornwell, general manager, employee experience at SMG, shares tips on how to keep the Gen Z workforce engaged in their job which will drive financial…
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Amazon culls third-party delivery partners
February 21, 2020
Amazon is cancelling a slew of third-party delivery contracts due to issues with safety, performance and working conditions.
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Tackling the retail customer service shortfall
by Jaime Scott — CEO, EvaluAgent
Jaime Scott, CEO and co-founder of EvaluAgent, offers insight on why it's crucial retailers ensure that store associates are happy, engaged and delivering…
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More companies than ever have a chief experience officer, chief customer officer
February 18, 2020
Nearly 90% of organizations have a chief experience officer or chief customer officer in their ranks and the high number reflects how seriously companies are…
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Fashion retailer taps Reflexis tech to optimize labor spend
February 17, 2020
Fast fashion retailer rue21 is deploying the Reflexis Workforce Scheduler to optimize labor planning, as well as several other Reflexis solution modules for…
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Home Depot hiring big for busiest season
February 17, 2020
The Home Depot will hire 80,000 store associates to handle its busiest season of the year — spring.
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Gen Z shoppers love the physical customer experience
February 14, 2020
While the Gen Z generation loves their mobile devices, apps and social media, they also love engaging with physical retail store associates.
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Birchbox initiating layoff action
February 13, 2020
Online monthly subscription clothing service Birchbox, based in New York, is laying off nearly half its employees, according to a New York State Department of…
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Macy's shuttering stores, cutting corporate roles in restructuring plan
February 6, 2020
In an effort to stem losses and reverse slumping sales, Macy's will close 125 stores in the next few years and reduce corporate jobs by 2,000.
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Can restaurants learn from retail's mistakes?
February 5, 2020
It's always better to learn from someone else's mistakes then to make them, and in this case, that "someone" is the retail industry.
read nowThinking strategically about effective internal communication in retail banking
by Janet Hawkins — CEO & Founder, Opterus Inc
Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to…
read nowZebra debuts automation tech to boost customer experience
January 20, 2020
Zebra Technologies Corp. has introduced SmartSight, an intelligent automation system that improves front-of-store operations and boosts the shopper experience.
read nowApparel retailer taps Kronos tech to modernize store operations
January 16, 2020
Cavender's, a western and work footwear and apparel retailer, is deploying Kronos Task Management to redefine store workloads and help boost efficiency.
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JRNI CEO on how tech is bridging the digital-to-physical divide in retail
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…
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Reinventing the retail store associate role
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In an exclusive interview, John Orr, senior vice president of retail strategy at Ceridian, shares insight and expertise on how retailers can optimize and…
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Store appearance, loyalty, associate engagement top October reads
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The top read retail customer experience articles last month ranged from insight on customer loyalty to artificial intelligence and why brands need a wake-up…
read nowHoliday store workers value flexibility, more hours over pay rate
November 1, 2019
A Bluecrew and Toluna hiring report reveals job-seekers looking for holiday hourly jobs prefer flexible schedules and more hours more than attaining the…
read nowBed Bath & Beyond data breach serves up valuable reminders for retailers, consumers
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The third-party data breach at Bed Bath & Beyond should serve as a wake-up call for retailers to keep training employees about cybersecurity risks. It also…
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