Walmart greeters will soon be waving goodbye

March 4, 2019

The familiar greeters at Walmart stores are being transformed into 'customer hosts,' who will do much more than welcome customers.

How to create and implement your BYOD policy

As discussed in an earlier blog post, Bring Your Own Device (BYOD) policies have transformed...

8 BYOD Benefits For Organizations With Frontline Staff

Consumer expectations are making their way into the workplace in fascinating ways and the Bring...

Mood Media taps David Hoodis as CEO

February 21, 2019

Former IRI Retail President David Hoodis has been named Mood Media CEO following the retirement of president and CEO Steven K. Richards in January.

Symphony CPG|AI names chief product officer, analytics leader

February 18, 2019

Adeel Najmi has been named chief product officer and Rahu Bhattacharya has been tapped as chief analytics officer for Symphony CPG/AI, which provides revenue…

4 tips for training associates on a POS solution

Saleem Khatri, Lavu CEO, offers up four tips for teaching staff how to use a point-of-sale system and get them on the right track from the very start.

Peak-Ryzex names new CIO, HR leader

February 13, 2019

Peak-Ryzex, a supply chain, mobile workforce and retail solutions provider, has named Sally Lehnhardt as CIO and Laura Kaspar as global vice president of human…

David's Tea taps Nudge Rewards to empower associates, boost in-store experience

February 11, 2019

David’s Tea is deploying Nudge Rewards frontline employee performance technology to improve communication between stores and its corporate organization, boost…

Ex Nike, Under Armour leader joins Outdoor Voices

February 6, 2019

Pamela Catlett, former Nike and Under Armour leader, has been tapped as president and CEO at Outdoor Voices, an active wear brand.

Amazon names Starbucks COO to board

February 6, 2019

Rosalind Brewer, Starbucks COO and a former Sam's Club CEO, is now on the Amazon board of directors.

Using push-to-talk technology to boost the customer experience

Jesse Robbins, CEO of Orion Labs, offers up insight on why push-to-talk devices and mobile communication are key to improving the customer experience. And…

More jobs in January, but unemployment jumps a bit

February 4, 2019

The government shutdown, so far at least, isn't having a big impact on the U.S. workforce as 304,000 jobs were added last month.

BookingBug introduces new workforce experience platform

Karim Iskandar, EVP of Global Sales for BookingBug, introduces a new workforce experience to the BookingBug platform for enterprise retailers and financial…

PCMS taps Tanya Bowen as chief digital leader

January 15, 2019

Retail commerce software and services company PCMS has named Tanya Bowen as chief digital officer.

Steven Hornyak tapped as Symphony CPG/AI CEO

January 15, 2019

Symphony CPG/AI, a SymphonyAI company, has named Steven Hornyak as CEO.

Target enjoys robust holiday sales, makes leadership moves

January 14, 2019

Target's comparable sales grew 5.7 percent in the November-December period, a healthy jump compared to last year's 3.4 percent in the same period.

Retailers ditching paper manuals for digital training tools

January 14, 2019

Employees armed with mobile tools are happier, better trained and take better care of customers, according to a survey conducted in 2018 by Vanson Bourne on…

WorkJam taps Andrew Myers for expansion strategy

January 7, 2019

WorkJam aims to accelerate its Asia-Pacific expansion and has tapped Andrew Myers to lead the effort.

Coming down from a service high

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why coming down from a service high is an opportunity for celebration, affirmation, consolation, and education. Each is a building block for…

How to empower your team to transform the customer experience

Author Adam Fridman,founder/president, ProHabits.com, explains how employee engagement provides many benefits but the most vital for retailers is its capacity…