RAMP: NFC and mobile loyalty programs

Mohammad Khan, president and founder of ViVOtech, talked about the convenience of combining NFC technology with loyalty programs at the RAMP mobile payments…

RAMP: Mobile loyalty

Mocapay's Aaron Wald talks about the integration of mobile loyalty and marketing as part of an overall mobile solutions strategy.

Consumer grocery store survey reveals satisfaction and brand preferences by geography

September 14, 2011

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to some of the world's most respected brands, announced that its Consumer Insights…

Beyond a loyalty program: Using loyalty data to create a unified strategy

Retailers launch loyalty programs with the best of intentions, but why do so many fail to deliver on expectations?

Subway named an initial Openbucks' gift card payment partner

September 13, 2011

Openbucks launched its Gift Card Payment Network at TechCrunch Disrupt, a technology-focused conference taking place this week in San Francisco.

Bill's Superette sees operational improvements with solutions from LOC Software

September 12, 2011

Bill's Superette, an eight-store grocery/fuel chain operating in the Twin Cities, has announced the launch of store management solutions from LOC Software. The…

Jewel-Osco’s new strategy: Good business or sheer folly?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In a May 3, 2011 Chicago Tribune article Wallin Wong reported that Jewel-Osco "...is continuing to cut prices while tailoring its stores for individual…

When is a reward NOT a reward? A lesson from Panera Bread.

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In my previous post, "Buying customer loyalty," I railed against reward programs. One restaurant chain, Panera Bread, has proven my point via the type of…

GameStop PowerUp Rewards hits 12.5 million member mark

August 22, 2011

Brierley+Partners (B+P) announced that the PowerUp Rewards loyalty program, designed and launched in October 2010 with the company's client GameStop, has risen…

Citi offers easy-peasy redemption option

by Sharon Goldman — Senior Director, COLLOQUY

As we mentioned in our most recent COLLOQUY cover story on today's "squeezed" middle class, offering flexible and simple redemption options is essential for…

Canada Post capturing customer experience data at 40 post offices

August 16, 2011

OpinionLab, provider of voice-of-customer (VOC) listening technologies, has announced an expanded relationship with Canada Post. In addition to collecting…

Retalix to provide software solutions to Russian grocer DIXY

August 7, 2011

Israel-based retail software provider Retalix announced that Russian grocer DIXY has selected the company's point-of-sale store management and loyalty…

Google, Living Social make daily deals of their own

August 2, 2011

Daily deal sites are becoming the deals of the day. Sci-Tech Today is reporting Google acquired The Dealmap yesterday. The Dealmap is a daily deal aggregator…

Seven ways to tweak your loyalty initiatives for success

The bigger a company gets, the easier it is for a customer to get lost in the growing focus on sales, margin and scaling up.

Cabela's selects Cartera Commerce to power new rewards shopping network

July 19, 2011

Cartera Commerce, a provider of multi-channel merchant networks and performance advertising solutions, and Cabela's, an outfitter of hunting, fishing and…

Study affirms importance of in-store technology

July 12, 2011

Retailers are turning to technology to boost customer satisfaction, productivity and multi-channel sales, according to a study co-sponsored by HP and RSR…

Walmart gas discounts: Will they change the fuel incentive landscape?

by Sharon Goldman — Senior Director, COLLOQUY

That value isn’t necessarily derived from lower prices — though, of course, price is a strong loyalty motivator for consumers. As a giant retail leader that…

Stock Up on Customer Engagement

by Lisa Biank Fasig — Director, JZMcBride and Associates

It might not be a miracle, but Macy’s may reach a 34th milestone by Christmas.

Safeway Borrows a Page from the Travel Industry

by Sharon Goldman — Senior Director, COLLOQUY

We’ve known for a while that Safeway, North America’s second largest grocery chain, has been on the right track when it comes to the Enterprise Loyalty…

No teller of loyalty

by Lisa Biank Fasig — Director, JZMcBride and Associates

Got a surprising piece of news in the mail recently from my bank. Effective July 1, it said, I will no longer be able to earn reward points on purchases made…