Frontier Airlines expands loyalty perks access

September 9, 2025

Frontier Airlines has teamed with Loyalty Status Co. to offer an exclusive offer for members of select loyalty programs with other airlines to have access to…

Designing loyalty programs that build trust, not just discounts

by Wesley Almeida — Product Strategy Leader / Loyalty Innovation, Independent Consultant

It’s tempting to treat loyalty programs like discount engines. But if you want to build real, lasting loyalty, you need to start by building trust. Design for…

Let's Talk Retail Episode 2: How Retailers Can Thrive in the Evolving Buyer Landscape

Retailers must adapt to shifting buyer behavior as shoppers discover and engage with brands in new ways. This video highlights changing consumer research…

The Art of Retail Storytelling: Elevating Hospitality Through Meaningful Experiences

Explore how storytelling is reshaping the retail experience by turning stores into meaningful, hospitality-driven destinations. The blog explores how aligning…

Create Your Tomorrow: Crafting Unique Shopping Experiences for the Modern Consumer

Discover how retailers can redefine the shopping journey with personalized, tech-enabled experiences. This eBook explores strategies to meet modern consumer…

Presented by Toshiba Global Commerce Solutions, Inc.

Consumers want transparency with loyalty programs

August 8, 2025

Consumer loyalty is at a crossroads, according to a research report from Kobie, and consumers want more transparency on a loyalty program's benefits.

Loyalty programs gain in popularity but brands need to do more

August 6, 2025

Consumer loyalty programs are more popular than ever but not all brands are delivering on expected experiences.

RaceWay taps Par Technology to power rewards program

July 30, 2025

RaceWay, a convenience retailer with over 240 stores in 11 states, has chosen Par Technology Corp. as its partner for the launch of its first customer loyalty…

Customer loyalty at inflection point, claims study

July 24, 2025

Retail loyalty is hitting a crossroad and is at an inflection point as customer expectations are outpacing loyalty program evolution.

Ikea rewards strategy goes well beyond just rewarding a purchase

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The home furnishing brand has revamped its Ikea Family rewards program to provide reward opportunities throughout the entire customer journey — from planning…

Let's Talk Retail Episode 1: Four Strategies to Help You Accelerate Your Business

In today's fast-paced retail landscape, staying ahead means leading with purpose. In this video, Toshiba Global Commerce Solutions Sales Leader, Duffy Fron…

2025 State of the Industry: Store Innovation Report

Explore how the 2025 State of the Industry: Store Innovation report outlines the evolution of physical stores into agile, data-driven, and experience-rich…

Presented by Toshiba Global Commerce Solutions, Inc.

Personalization with loyalty not grabbing traction despite profit potential

July 8, 2025

Many big companies are failing to adopt personalized loyalty and promotions despite the potential for profitability with just over half, 56%, stating their…

The loyalty trend you’re not watching but should be

by Jennifer Farmer — Director of Merchant Development, Valuedynamx

Retailers looking to drive more year-round sales and eliminate off-peak season lulls should look to their reward and loyalty programs to proactively engage…

Ikea Canada transforms rewards with personalized experience

June 20, 2025

Ikea Canada has revamped its Ikea Family rewards loyalty program by providing a personalized experience tailored to a customer's unique home furnishing needs.

Rewards drive better ROI than discounts, claims study

June 12, 2025

Reward and incentive-based promotions can drive a better return on investment than a discount strategy as well as higher annual improvement in customer…

The Connected Customer: Creating Rich Shopping Experiences Online and In-Store

Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like…

Trump’s tariffs and the battle for brands to maintain customer loyalty

by Kenn Kennedy — Head of North America, Antavo

Brands that can adapt their loyalty strategies to meet these new challenges will not only survive but have the opportunity to build even stronger, more…

Travelers depending more on rewards, loyalty program perks

June 4, 2025

Travelers are increasingly tapping rewards and loyalty programs, with nearly 80% depending on loyalty programs.

Ikea launches rewards program offering points beyond purchase

May 30, 2025

Ikea U.S. has launched a rewards program that lets Ikea customers earn points throughout the entire customer journey, from planning to shopping to purchase.