Loyalty Programs News & Media

Loyalty program members want more ways to earn, redeem

February 4, 2025

When it comes to loyalty programs, rewards members want more ways to earn rewards and more ways to redeem rewards. More than half, 76%, want transactional…

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Verizon customer chief talks retail customer experience: It's all about personalization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…

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Grocery chain taps Upside to boost loyalty with shoppers

January 8, 2025

Roberts Company Inc., a grocery chain operating Corner Market and Grocery Depot stores in the Jackson/Hattiesburg area of Mississippi, is partnering with…

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Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

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More holiday shoppers hitting physical retail stores this year

December 19, 2024

Shoppers are hitting brick-and-mortar stores more this year despite a cutback in post-election season spending, according to a First Insight survey.

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True Religion reboots loyalty program

December 13, 2024

True Religion has refreshed its loyalty program and added ominichannel capabilities, expanded rewards and faster rewards redemption.

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Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…

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Driving engagement with everyday value: Role of car rentals in modern retail membership programs

by Aleksander Kaczmarek — VP of Loyalty Partnerships, CarTrawler

Keeping members consistently engaged and capturing long-term loyalty that translates to increased sales and customer lifetime value is a perennial challenge.

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Foodstuffs teams with Lobyco on loyalty program initiative

December 11, 2024

Foodstuffs, New Zealand's largest grocery retailer, is partnering with Lobyco to launch an in-house, reward and currency-based loyalty program at all its New…

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Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by RetailCustomerExperience.com

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At Pet Supermarket the loyalty goal goes way beyond doling out points

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Pet Supermarket has updated its loyalty program to provide greater value to its 1.8 million members. The focus is on delivering a more meaningful and…

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Wayfair's loyalty program all about extraordinary value, meaningful perks

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Wayfair Rewards, a subscription loyalty program costing $29 a year, offers exclusive member-only sales, free shipping and priority customer service featuring a…

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Instacart expands Caper Carts footprint

November 12, 2024

Instacart has added multiple local and independent grocers to the list of clients adopting its AI-powered Caper Carts.

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Big Lots launches app to enhance shopping experience

November 11, 2024

Big Lots, Inc. has launched a Big Lots app aimed at enhancing the shopping experience.

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Ulta Beauty opening 200 stores in next 3 years

October 25, 2024

Ulta Beauty plans to launch 200 stores within the next three years, expanding its current footprint of 1,411 locations.

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Wayfair launches Wayfair Rewards loyalty program

October 22, 2024

Wayfair has launched a loyalty membership program called Wayfair Rewards, offering members exclusive access to benefits including free shipping, special offers…

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Instacart beefs up Caper Cart capabilities

October 15, 2024

Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.

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Bringing brand loyalty back: Adapting to a new age of customer expectations

by Todd Pollak — Chief Revenue Officer, Marqeta

With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…

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Kroger offers rewards for consumers who get flu shot

September 11, 2024

Kroger Health, a division of The Kroger Co., is rewarding customers who get a flu shot and vaccines beyond the flu shot.

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Australian United Retailers teams with Lobyco to boost loyalty, promotions

September 4, 2024

Australian United Retailers Ltd., a collective of independently-owned supermarkets, convenience and liquor retailers, is teaming up with grocery loyalty…

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