How grocers are taking an AI approach to boosting customer satisfaction

by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI

AI will have its most significant impact in the areas of retail personalization and loyalty.

Consumers love brands doling out exclusive offers

August 13, 2024

It turns out an exclusive offer may be the key to big brand loyalty.

Human moments can play big role in loyalty behavior

August 7, 2024

Human moments of interaction in the retail experience can have a significant impact on consumer loyalty behavior and brands that pull back loyalty earnings and…

Foot Locker enhances rewards programs, upgrades mobile app

July 19, 2024

Foot Locker has debuted an enhanced FLX Rewards program and is upgrading its mobile app.

ICX Summit: Experts to share tips on building customer loyalty with rewards that matter

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brand leaders will share insight at the upcoming ICX Summit on crafting a rewarding loyalty program that proves a win for the brand and the loyal customer.

Grubhub teams with Albertsons on delivery partnership

July 19, 2024

As part of a new partnership between food order and delivery service Grubhub and the Albertsons Companies, nearly 1,800 Albertsons brand stores in 34 states…

Foot Locker debuts enhanced FLX Rewards program

July 9, 2024

Foot Locker has enhanced its FLX Rewards program and will be upgrading its mobile app as part of the brand's quest to drive profitable growth.

Consumers big fans of loyalty programs

June 25, 2024

More than half, 70%, of consumers prioritize brands with loyalty programs and 76% of Americans will spend more when participating in a loyalty program.

Nearly half of consumers will download apps to get loyalty promotions, exclusive deals

June 17, 2024

Just about half, 49%, of U.S. consumers will download a brand's app to get loyalty deals and exclusive deals, according to the EY Future Consumer Index survey…

GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by RetailCustomerExperience.com

Diamonds and data: The modern retailer's guide to customer engagement

by Nick Gurney — General Manager, Rain Retail Software

As retailers witness growth, propelled by emerging trends and a shifting landscape, they face the need to adapt and innovate.

Hospitality loyalty rewards portfolios expanding

May 22, 2024

Hotels are expanding the opportunities available to loyalty members, likely in response to increased competition and desire to grow direct bookings and capture…

Rewards, loyalty points matter to travelers

May 20, 2024

A hefty number of American travelers, 76%, can't imagine taking a trip without using rewards or loyalty program points.

Most internet households signed up for free loyalty programs

May 2, 2024

A hefty number of internet households, 77%, are participating in free loyalty programs, according to a Park Associates' consumer study of 8,000 U.S. internet…

ICX Summit celebrates 8th year this September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

Presented by RetailCustomerExperience.com

What Is Barcode Technology, And How Does It Impact Retailers?

Discover how barcode technology revolutionizes retail by enhancing inventory management, speeding up checkout processes, and improving customer experiences.

Heritage Grocers debuts loyalty program

March 18, 2024

The Heritage Grocers Group, a national Hispanic food retailer, has launched Cardenas Rewards, a loyalty program offering points, digital coupons and other…

Boot Barn chief digital leader on crafting personalized experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Hazen, chief digital officer at western wear retailer Boot Barn, shares how the company is reaching customers through multiple channels to drive a…

St. Louis grocery chain taps Swiftly to drive shopper personalization

March 12, 2024

Dierbergs, a family-owned grocery chain in St. Louis, has partnered with Swiftly, a retail tech and tool provider, to integrate digital and in-store offerings…