Ten ways retailers can build their opt-in email lists

If no one is reading your marketing emails, it doesn't matter how creative or passionate those messages are.

Big Y Foods rolls out targeted shopper promotion system

April 27, 2010

Big Y Foods, one of the largest independently owned supermarket chains in New England, and Incentive Targeting, a provider of targeted shopper promotion…

QR codes: Building a mobile loyalty program beyond key tags

Two-thirds of retailers are planning to launch digital mobile initiatives this year, and many of these will include a QR code capability.

Budget Blinds picks ServiceTycoon to improve customer service

April 15, 2010

More than 160 owners of Budget Blinds, the fast-growing blinds franchise, have selected ClickSoftware’s ServiceTycoon at the recent Budget Blinds National…

Loyalty programs: what works, what doesn't

Perhaps not surprisingly, the least costly methods of building and maintaining loyalty are often the least effective.

Survey: Low prices replace customer service as primary loyalty driver

Walmart dominated the 2010 COLLOQUY Retail Loyalty Index, in results that reflect a reality of the Great Recession.

Webloyalty releases summit findings

March 16, 2010

Webloyalty, a provider of incremental revenue for online businesses and facilitator of the event, has announced the findings of its recent Webloyalty etail…

CSPI: Retailers should use loyalty card data for recalls

March 14, 2010

The Center for Science in the Public Interest has published an appeal to retailers, asking them to use the "crucial information" harvested by loyalty card…

Christopher & Banks launches multichannel loyalty program

March 8, 2010

Christopher & Banks Corp., a specialty retailer of women's clothing, announced in a news release the launch of its Friendship Rewards loyalty program…

Paperless-coupon service OfferIQ launches

March 1, 2010

OfferIQ, a new electronic coupon service for retailers, announced that it launched today. Using proprietary technology, OfferIQ enables the redemption of…

Brookshire Grocery partners with Spire to leverage shopper card data

February 17, 2010

In an effort to enhance its ability to leverage shopper card data, Brookshire Grocery Co. has partnered with analytic services firm, Spire.

Target mobile tech converts gift cards to virtual barcodes

February 7, 2010

Target guests no longer need to carry their Target GiftCards in order to redeem them, thanks to the Target Mobile GiftCard.

Study: Loyalty programs are failing to connect with customers

January 24, 2010

As more marketers turn to loyalty and rewards programs to spark business growth, a new report from the Chief Marketing Officer (CMO) Council indicates that…

Food Lion, Bloom pay customers to buy private-label products

January 20, 2010

Grocers Food Lion and Bloom are getting aggressive with their private-label products, says Progressive Grocer. In a marketing campaign that runs through Feb.

NCR's coupon-to-card app brings new capabilities to multichannel offer management software

January 14, 2010

NCR Corp. has announced that a new coupon-to-card application is available for its multichannel offer management software, the NCR Advanced Marketing solution.

Hot Topic implements NCR Netkey kiosk, digital signage solutions

January 11, 2010

NCR Corporation has announced that Hot Topic, Inc., a mall and Web-based specialty retailer of apparel and accessories, has implemented NCR Netkey self-service…

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

Ski resort improves shopping experience with RFID

January 3, 2010

A Colorado-based ski resort chain is improving its guest experience with an innovative use of RFID technology.

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.