Malaysian retailer TANGS goes live with Manthan analytics

May 16, 2013

Manthan Systems, providers of business intelligence solutions for retailers, announced recently it's successful implementation of the ARC Customer Analytics…

Retail reboot: The changing face of retail worldwide

The evolution and tide of consumer change is global ... and is escalating.

Retail Mesh 'cuts through clutter' of mobile coupons

May 6, 2013

The rise of mobile technology in retail has led to a surge of platforms that push targeted, location-based mobile coupons to smartphone-wielding shoppers. A…

Commentary: Evoking the shopper's wants and needs

How interactive digital signage through mobile brings shoppers' desires to focus.

What's new, and what's not, about giving great customer service

Customers have changed in ways that will profoundly impact how you deal with them.

Why you need to 'multiculturize' your brand

by Arturo Nava — Managing Partner & Co-founder, Marketealo

There is a huge emerging Latino wave “Multiculturizing” America that will also change the mainstream market in the U.S. Latinos represent a massive $1.…

Study: Millennials still spending despite economy

April 26, 2013

The National Retail Federation analyzed data gleaned from Prosper Insights & Analytics' April Consumer Survey in order to gain a better understanding of…

STRATACACHE exhibits at Retail World Asia for first time

April 25, 2013

STRATACACHE, a provider of scalable, high-performance digital signage, content distribution and enterprise video acceleration technologies, exhibited its…

It's 10:00 o’clock. Do you know where your profits are?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

When I began my consulting practice 24 years ago I’d go into companies and ask “What’s making money?” Most of the owners/CEOs would shrug, indicating that they…

What can merchants do to become better retail therapists?

More than half of all Americans go shopping to improve their moods.

'Father of customer experience' to speak at August retail event

Lou Carbone will deliver a keynote address at this year's Retail Customer Experience Executive Summit.

Why the Four P's of marketing no longer matter in retail

It's mobile influence, not mobile commerce, that retailers should be focused on.

Avon's makeover: A world affair brought home

by Lisa Biank Fasig — Director, JZMcBride and Associates

When I was a teenager my sister sold Avon products. She was actually pretty good. Our house was filled with Skin So Soft lotion, Sweet Honesty perfume and…

Commentary: On Martha Stewart's latest courtroom battle

Macy's has accused JC Penney of entering into an illegal licensing agreement with Stewart's company.

Macy's, JC Penney head back to court

April 8, 2013

The case between retailers Macy's and JC Penney is heading to court after the failure of mediation attempts. The companies are scheduled to appear in New York…

Positioning and pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Pricing goes well beyond merely establishing a price. Indeed, there are some industries in which there’s little, if any, ability to adjust price. The health…

Lululemon can avoid sheer 'Luonacy'

by Lisa Biank Fasig — Director, JZMcBride and Associates

You'd think a yoga outfitter would afford its customers a little more flexibility.

Americans won't pay for same-day delivery ... or will they?

New research reinforces the premise that online shoppers expect free shipping.

Millennials the target of Aeropostale's new store prototype

March 14, 2013

Teen retailer Aeropostale is shedding its formerly logo-heavy brand and working to boost sales through increased engagement with millennials. An article on…

Learning from Oprah's roller coaster ride

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Tanya Young Williams offers great insights into Oprah Winfrey’s recovery after a near disastrous start of OWN (Oprah Winfrey Network). Whether they’re accurate…