3 ways to build stronger brand loyalty in today’s digital world

by Elissa Quinby

When it comes to customer acquisition and fostering loyalty retailers need to take advantage of all the digital tools available.

Ikea debuts business member loyalty program

May 2, 2023

Ikea is offering business members discounts, design support and other resources as part of a free loyalty program focused on small businesses.

Bed Bath & Beyond competitors step up on coupon opportunity

May 1, 2023

While the infamous blue 20% off coupons aren't in play at Bed Bath & Beyond as it liquidates stores as part of its bankruptcy activity, the coupons are…

Effective CX strategies amid evolving retail consumer engagement

In times of unpredictable spending habits, it is critical for brands to reconsider customer experience strategies to better support brand loyalty and consumer…

home24 taps Constructor to boost product search capabilities

April 25, 2023

Online retailer home24 is deploying technology from Constructor to provide a more feature-rich, intuitive and personalized experience via better search…

3 things retailers should know about search and browse

by Sanjay Mehta — Head of Industry, eCommerce, Lucidworks

To deliver relevant search results, retailers need to understand search queries and return the precise results that match what shoppers are looking for.

Chatmeter Updates Its AI-Powered Sentiment Analysis Tool, Pulse, to Deliver Faster and More Customized Access

The new features will allow multi-location brands to analyze data about the customer experience (CX) in more strategic and customized ways.

Ikea planning $2.2B U.S. expansion

April 24, 2023

Ingka Group, which owns Ikea, expects to spend $2.2 billion for a U.S. expansion effort.

Men’s Wearhouse offers grooms a wingman

April 24, 2023

Specialty retailer Men's Wearhouse, which sells menswear and rental apparal, has launched a digital tool called Wedding Wingman aimed at helping grooms and…

Walmart selling Bonobos for $75M

April 19, 2023

Walmart is selling the Bonobos menswear brand that it acquired six years ago for $75 million.

Sam’s Club celebrates 40th birthday with membership discount

April 18, 2023

Consumers who have never been Sam's Club members are getting a reward incentive as the wholesaler celebrates its 40th birthday.

Chatbot tech boasts untapped opportunity for retail

April 17, 2023

Over half of online shoppers using chatbots are more likely to shop from brands using conversational AI, and 67% of ChatGPT users feel understood often or…

True Religion debuts loyalty program

April 14, 2023

True Religion is launching a loyalty program as part of its digital-first direct-to-consumer strategy and to build deeper relationships with customers.

Apple launching retail store in India

April 13, 2023

Apple is opening its first-ever retail store in India.

CX measurement ‘crucial’ for determining value

April 12, 2023

The ability to measure the return on investment when it comes to customer experience initiatives is "crucial" for demonstrating the value of investment to…

The new brand loyalty: How CX value is becoming a powerful brand differentiator

by Elizabeth Tobey — Head of Marketing, NICE FluenCX, NICE

Today's customers are no longer blind brand loyalists, at least not in the ways we once defined loyalty. In fact, the very notion of brand loyalty is shifting.

Walmart, Sam’s Club expanding EV charging stations through 2030

April 10, 2023

Walmart and Sam's Club will install EV charging stations at thousands of locations nationwide by 2030, the retailer announced on its website.

Drive-thru grocer arrives in Oklahoma

April 7, 2023

JackBe, a curbside drive-thru only grocery retailer, has opened in Oklahoma city.

Walmart expands loyalty strategy

April 6, 2023

Walmart has joined with ampliFi Loyalty Solutions to offer customers Checkout With Points, a real-time redemption loyalty program that engages cardholders…

Electronics reseller/retailer inks 10-unit franchise deal

April 6, 2023

PayMore, an e-commerce and brick-and-mortar electronics resale shop, has signed a multi-unit franchise deal that will bring locations to Texas and Ohio.