Marketing News & Media
3 ways retailers are losing trust
by Taylor Cunningham — Vice President of US Marketing, Trustpilot
The retailers who want to get ahead need to act on the feedback customers are taking the time to share. If they don’t, their competitors will.
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Gen Z, millennial shoppers reshaping the c-store retail experience game plan
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Convenience retailers need to re-think the customer visit given consumer expectations. Small immediate perks and a sense of recognition can drive customer…
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Price, discount rank tops in consumer purchasing decisions
October 21, 2026
Consumers want value when shopping and pricing and discounts are top of mind, according to a report from Wunderkind and Cordial.
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NRF holiday forecast: Retail sales increase reflects consumer resiliency
October 21, 2026
The National Retail Federation's annual holiday forecast predicts retail sales in November and December will grow 4.2% over 2025, reaching a total spend of…
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BJ’s kicking off super early Black Friday
October 20, 2026
BJ's Wholesale Club's Black Friday will take place super early this year, even before Halloween.
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Southwest Airlines revamps rewards loyalty program
October 20, 2026
Southwest Airlines has updated its Rapid Rewards program with a new lineup of silver, gold and platinum tiers as well as new 'milestone' rewards.
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First Citizens Bank expands surcharge free ATMs to Target
October 19, 2026
First Citizens Bank has partnered with NCR Atleos to expand its ATM access to more than 2,000 Target stores, according to a press release. Its customers can…
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Love's retail media campaign drives big sales
October 16, 2026
Love's Media Group reported that an eight-week advertising campaign for an unnamed beverage brand generated a 23% increase in incremental unit sales and a…
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Mom-daughter team debuts 24-hour flower vending machine
October 16, 2026
A mother-daughter team has opened a flower vending machine offering bouquets around the clock at Telford Centre in England, according to a Shropshire Star…
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Amazon beats out Walmart in competing sales days events
October 13, 2026
Amazon's Prime Big Deal Days outperformed Walmart's competiing sales event in October and nearly matched it's own June Prime Day spending.
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When AI becomes the shopper: Why retailers must rethink customer experience
by Divya Valsala Saratchandran
AI isn't replacing the customer. But it is becoming part of the buying decision.
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US holiday shoppers reaching for gift cards given tight budgets
October 9, 2026
Gift cards will play a significant role in holiday shopping this year as 93% of U.S. shoppers who have set a spending budget plan to buy gift cards.
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World Market debuts 250th store
October 8, 2026
World Market, a specialty retailer, has opened its 250th store.
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Having a Costco nearby boosts home value for some
October 8, 2026
If there's a Costco near your home and you live in a very populated area the property value is likely to be higher than homes not near a Costco location.
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Kroger updates employee work dress requirements
October 8, 2026
Kroger has updated its employee work apparel requirements and is mandating all employees wear company-issue shirts.
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AI, social media, digital shopping: What retailers need to do to grab Gen Alpha, Gen Z shoppers
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retailers need to offer digital discovery for the online Gen Alpha shopper and in the mall experience for the Gen Z. consumer.
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Why agentic AI is the new “best buddy” for retail customer experience teams
by George Ninikas — Senior Vice President of Sales and Accounts, Supply Chain Planning, Americas, ORTEC
Planners do not want AI to simply generate a static delivery plan and walk away. They want a system that can respond as conditions change throughout the day…
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Publix opening NC store in late October
October 7, 2026
Publix plans to open a store in North Carolina on Oct. 28.
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Before you cut the in-store budget, ask how the number was built
by Vishak Nag Ashoka — Senior Director Of Engineering, Walmart
An under-measured channel and an underperforming one produce the same return on ad spend. They call for opposite decisions.
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Meijer opens Michigan supercenter
October 5, 2026
Supermarket chain Meijer has opened a 159,000-square-foot supercenter in Southeast Michigan.
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