Jenny Craig shutters store locations

May 9, 2023

Weight loss and nutrition company Jenny Craig has shut down its physical stores after attempts to secure financing proved futile.

4 ways rich product content helps boost retail digital sales

by Randy Mercer — VP, Global Products, 1WorldSync

To meet (and exceed) consumer expectations, brands must maintain product content consistency across all channels.

1-800-Flowers launches 'MomVerse' for Mother’s Day sentiment

May 9, 2023

Consumers needing help finding just the right words for Mother's Day now have MomVerse, a consumer experience powered by ChatGPT offered at 1-800-Flowers.com.

University tech supply store adds vending machine

May 8, 2023

12th Man Technology, a technology supply store on the Texas A&M University campus, has placed a vending machine in the school's Zachry building to offer…

Consumers craving personalization

May 8, 2023

Nearly half of consumers, over 40%, are hungry for personalization in the customer experience and are willing to provide more data in order to get it.

5 ways to optimize online experiences to reach a new generation of shoppers

As consumers face continued economic uncertainty, punishing inflation, and other disruptive factors, many are changing their buying behaviors again.

Arts, crafts vending machines expand in Washington town

May 5, 2023

Vending machines offering arts and craft items have popped up around Bellingham, Washington in the past year, according to a Cascade Daily report.

Most women identify as primary household shopper

May 4, 2023

Over three-quarters of women identify as the primary household shopper and yet brands and certain retail categories continue to focus on men as the big…

Luxury fashion brand teams up on unique showcase experience

May 3, 2023

Luxury fashion brand Valentino is tapping GameOn Technology's chat platform for an innovative showcase and customer experience.

Toys R' Us heading to Mexico

May 2, 2023

For the first time ever there will be a Toys Us brand presence in Mexico.

Poshmark debuts live shopping approach

May 2, 2023

Fashion resale marketplace Poshmark has debuted Posh Shows, a live shopping product that lets users livestream on Poshmark to sell items.

3 ways to build stronger brand loyalty in today’s digital world

by Elissa Quinby

When it comes to customer acquisition and fostering loyalty retailers need to take advantage of all the digital tools available.

Ikea debuts business member loyalty program

May 2, 2023

Ikea is offering business members discounts, design support and other resources as part of a free loyalty program focused on small businesses.

Bed Bath & Beyond competitors step up on coupon opportunity

May 1, 2023

While the infamous blue 20% off coupons aren't in play at Bed Bath & Beyond as it liquidates stores as part of its bankruptcy activity, the coupons are…

Effective CX strategies amid evolving retail consumer engagement

In times of unpredictable spending habits, it is critical for brands to reconsider customer experience strategies to better support brand loyalty and consumer…

home24 taps Constructor to boost product search capabilities

April 25, 2023

Online retailer home24 is deploying technology from Constructor to provide a more feature-rich, intuitive and personalized experience via better search…

3 things retailers should know about search and browse

by Sanjay Mehta — Head of Industry, eCommerce, Lucidworks

To deliver relevant search results, retailers need to understand search queries and return the precise results that match what shoppers are looking for.

Chatmeter Updates Its AI-Powered Sentiment Analysis Tool, Pulse, to Deliver Faster and More Customized Access

The new features will allow multi-location brands to analyze data about the customer experience (CX) in more strategic and customized ways.

Ikea planning $2.2B U.S. expansion

April 24, 2023

Ingka Group, which owns Ikea, expects to spend $2.2 billion for a U.S. expansion effort.

Men’s Wearhouse offers grooms a wingman

April 24, 2023

Specialty retailer Men's Wearhouse, which sells menswear and rental apparal, has launched a digital tool called Wedding Wingman aimed at helping grooms and…