Marketing News & Media
Kohl's debuting Tommy Hilfiger come fall
April 21, 2021
Department store Kohl's will offer Tommy Hilfiger sportswear in 600-plus stores come the fall.
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American Eagle sales on track to hit $1B-plus
April 20, 2021
American Eagle Outfitters' fiscal first quarter revenue is on track to exceed $1 billion, an estimate that beats its own, and analysts', financial expectations.
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Walmart embracing fast casuals, local services as store-based tenants
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With the departure of McDonald's and Subway operators from within its storefronts, Walmart aims to fill in-store leased space with "relevant" tenants, ranging…
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How to achieve a more empathetic customer experience through digital channels
by Jeff Epstein
Jeff Epstein, Comm100 VP of marketing and strategy, explains why it takes more than speed to satisfy and build loyalty with a customer. Companies that…
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Target to spend $2B-plus with Black-owned companies
April 13, 2021
Target is pledging to spend at least $2 billion with Black-owned companies within the next four years and add more products from such retailers.
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Red Nose Day returns to Walgreens
April 13, 2021
Walgreens is kicking off its annual Red Nose Day to support underserved children.
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Climbing out from COVID-19: What retailers need to do moving forward
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The spring of 2021 is quite different than 2020 for the retail sector as COVID-19 is no longer shuttering as many stores, forcing layoffs and or triggering as…
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3 critical website updates for better UX
by Randi Amorusi — VP of Client Success and Marketing, Whereoware
Randi Mohr , vice president of customer success and marketing at Whereoware, shares why marketers must analyze all aspects of a website's performance and…
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California cannabis retailer debuts second store
April 7, 2021
Cannabis delivery and retailer Emjay has launched its second store in California.
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5 top ways smaller retailers can defeat Amazon
by Beth VanStory — Partner & CMO, Chief Outsiders
Beth VanStory, a partner and CMO with Chief Outsiders, lists out five specific strategies that small to mid-size retailers can adopt to beat Amazon. It's all…
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80K retail stores will close by 2026, claims report
April 6, 2021
A UBS report predicts 80,000 retail stores will close in the next five years, which represents 9% of total stores.
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How to create a 'post register zone' retail strategy
by Maria Mullen — Strategic Advisor, THinc Partners
The 'post register zone' is the first thing shoppers see and the last. It can make or break a shopper’s perception of your store, and should be managed…
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GameStop taps ex-Amazon leader for chief growth role
April 1, 2021
Elliott Wilke, a former Amazon.com Inc. leader, has been named chief growth officer at GameStop Corp.
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Bridgestone continues on expansion route
April 1, 2021
Bridgestone Retail Operations (BSRO), which operates tire and automotive service centers, aims to beat its 2020 expansion of 52 stores by adding nearly 60 more…
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UK grocer digital leader talks multi-brand, multi-channel CX approach
Sainsbury's is the second largest chain of supermarkets in the U.K., with 2,400 stores and an online presence. It pledges to customers it will continue to…
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Latest 7-Eleven Evolution store home to drive-thru taco restaurant
March 30, 2021
Two years ago the Laredo Taco Company, a South Texas restaurant, launched a location inside the 7-Eleven Evolution store in Dallas.
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UK consumers loving retailer subscriptions
March 29, 2021
The ongoing pandemic, home lockdowns and ensuing sad moods are driving the retail subscription market in the U.K. Just about one in five U.K. consumers have…
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How embracing digital channels helped The Dufresne Group grow during the pandemic
by David Drain
The Dufresne Group, which operates furniture stores across Canada, has turned to chatbots, telesales, SMS, and appointment technology to connect with customers…
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Exploring the Future of CX: Trends and Predictions for Customer Engagement
This webinar offers unique perspectives on integrated digital and in-person interactions, plus a discussion about emerging digital CX trends.
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Consumers embracing digital interaction but customer experience needs improvement, reveals report
March 23, 2021
Seventy percent of North American consumers are stepping toward greater digital interaction with at least one brand and nearly 60% of consumers believe…
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