How COVID-19 is changing the customer experience in retail

by Ron Lutz — Chief Retail Officer, Miller Zell

Ron Lutz, chief retail officer at Miller Zell, shares insight on why retailers, as they emerge from the current state, must focus on rebuilding brand loyalty…

Navigating COVID-19: Getting back to business post COVID-19

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…

Presented by HP Inc.

Moving closer to consumers in the age of social distancing

by Praful Karanth — Retail & Supply Chain Industry Advisor, SAP

Praful Karanth, retail and supply chain industry advisor, SAP, explains why retailers need to consider new ways to acquire consumer attention in ways that are…

Building customer loyalty in the post COVID-19 retail environment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Peter Paine, head of retail partnerships at Cover Genius, shares tactics for retailers striving to get back to business in the wake of COVID-19 and explains…

Cash back marketing drives spend, reveals study

May 12, 2020

Dangling a cash back offer to customers will lead to increased consumer spend, according to a Dosh study conducted by The Center for Generational Kinetics.

80% of U.S. SMBS expect long-term impact from COVID-19

May 12, 2020

A good majority of small business owners expect to be dealing with a long-term impact to the business due to COVID-19.

4 ways loyalty programs can drive digital engagement

by Brett Narlinger — Senior Vice President, Global Commece, Blackhawk Network

Brett Narlinger, head of global commerce at Blackhawk Network, explains why if retailers aren't leveraging loyalty programs to connect with their hard-won…

Nordstrom shuttering over a dozen stores

May 8, 2020

High-end retailer Nordstrom plans to permanently close 16 stores of its 116 full-line store locations and the move will likely have a negative impact on mall…

Gap opening 800 stores by month's end

May 7, 2020

Gap Inc. is sharing its strategic plan to re-open 800 stores by the end of May starting with a small numberr of Texas locations this week.

Is retail customer research worth the time during COVID-19 pandemic?

by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies

Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, shares his expertise on how retailers should approach customer research…

Navigating COVID-19: Retailers protecting employees, shoppers

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…

Presented by HP Inc.

Big adapting ahead for retailers striving to succeed in post-COVID-19

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19 is transforming retail in unprecedented fashion and moving forward the customer experience will be transformed as well. Keith Jelinek, managing…

Lowe's celebrates isolated moms with flower baskets

May 5, 2020

Home improvement and gardening retailer Lowe's is teaming up with Uber and small business growers to provide flower baskets to moms that are sequestered and…

You got the PPP — so now what?

by Pat Shea — Editor, NetworldMedia

You're approved for a PPP loan, but now what do you need to do once you receive funding?

Why personalizing customer experience is essential to brand building

Gordon Darling, VP, product development, ITK Solutions Group and Theodore Rose, principal, Applied Retail Transformation and special consultant to ITK, share…

Macy's opening 68 stores to start

May 1, 2020

Macy's hopes to have all its 775 stores open for business within six weeks and is initially opening 68 next week.

Simon Mall Group getting ready to reopen dozens of properties

April 29, 2020

The biggest U.S. mall owner and operator, Simon Property Group, is getting ready to open dozens of malls across nearly a dozen states.

Finding the PPP loan process perplexing? Experts offer guidance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Expert panelists participating in a webinar offer guidance to retailers trying to navigate the process of applying for a Paycheck Protection Package loan.

5 ways essential retailers can become more essential in wake of COVID-19

Alexis Vera, executive vice president at IDL, offers up five strategies for retailers deemed "essential" to help consumers and retailers interact in safe and…

Digital shopping spurs sales for Target

April 28, 2020

Despite the ongoing COVID-19 pandemic Target is seeing healthy same-store sales with April's figures climbing 5% compared to a year ago despite a double digit…