Navigating COVID-19: Retailers protecting employees, shoppers

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…

Presented by HP Inc.

Big adapting ahead for retailers striving to succeed in post-COVID-19

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19 is transforming retail in unprecedented fashion and moving forward the customer experience will be transformed as well. Keith Jelinek, managing…

Lowe's celebrates isolated moms with flower baskets

May 5, 2020

Home improvement and gardening retailer Lowe's is teaming up with Uber and small business growers to provide flower baskets to moms that are sequestered and…

You got the PPP — so now what?

by Pat Shea — Editor, NetworldMedia

You're approved for a PPP loan, but now what do you need to do once you receive funding?

Why personalizing customer experience is essential to brand building

Gordon Darling, VP, product development, ITK Solutions Group and Theodore Rose, principal, Applied Retail Transformation and special consultant to ITK, share…

Macy's opening 68 stores to start

May 1, 2020

Macy's hopes to have all its 775 stores open for business within six weeks and is initially opening 68 next week.

Simon Mall Group getting ready to reopen dozens of properties

April 29, 2020

The biggest U.S. mall owner and operator, Simon Property Group, is getting ready to open dozens of malls across nearly a dozen states.

Finding the PPP loan process perplexing? Experts offer guidance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Expert panelists participating in a webinar offer guidance to retailers trying to navigate the process of applying for a Paycheck Protection Package loan.

5 ways essential retailers can become more essential in wake of COVID-19

Alexis Vera, executive vice president at IDL, offers up five strategies for retailers deemed "essential" to help consumers and retailers interact in safe and…

Digital shopping spurs sales for Target

April 28, 2020

Despite the ongoing COVID-19 pandemic Target is seeing healthy same-store sales with April's figures climbing 5% compared to a year ago despite a double digit…

Personalized commerce paying off for retailers, reveals study

April 28, 2020

The more personal the better for both the consumer and the retailer.

Retail customer personalization requires commitment and perseverance

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The quest to personalize the customer experience isn't easy and it can't be done in quick fashion. But Garin Hobbs, a director at Iterable, which has worked…

Global outdoor advertising to reach $54B by 2024

April 23, 2020

The global outdoor advertising market will reach $54.13 billion by 2024, according to a report by ResearchandMarkets. It will also grow at a compound annual…

Signal to noise: Connecting with customers in times of crisis

by Matt Ramerman — President, Sinch Engage

Matt Ramerman, president, Sinch Engage, explains why success in this new paradigm (COVID-19) means finding a way to cut through the noise to sustain meaningful…

Online tactics to revive brick-and-mortar in a post-pandemic economy

by Marcel Hollerbach — CMO, Productsup

As COVID-19 rages on, Marcel Hollerbach, CMO at Productsup, explains that at some point, social distancing will end and consumers will once again fill retail…

Casey's General Store expands delivery, adds essential items

April 9, 2020

Casey's General Stores has expanded its DoorDash partnership to provide delivery to 579 locations, seven days a week, across the company's 16-state footprint…

Grow your retail business with new customer trends

by Rekha Brar — Founder and Owner, Blossom Box Jewelry, Blossom Box Jewelry

Rekha Brar, founder and owner, Blossom Box Jewelry, shares tips and her tactics for driving customer engagement and why it's so important to reach shoppers the…

In the midst of a retail apocalypse, these 4 strategy shifts can pay off

by Hadar Paz — CEO, Powerfront

Hadar Paz, CEO of Powerfront, outlines four moves retailers can make to keep business moving forward and customer experience strong.

Bath & Body Works: We're an essential service in light of COVID-19

April 3, 2020

Beauty and bath retailers Bath & Body works want to reopen claiming it is an "essential" business as the COVID-19 virus outbreak continues to expand across…

Customer loyalty starts with getting the retail website right

by Tara Bartley — Industry Marketing, Akamai

Tara Bartley, senior manager, industry marketing at Akamai, shares insight on how retailers can do better when it comes to attracting new customers and keeping…