Why Instagram Checkout may be the forerunner of the one-stop retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…

Retailers: We're behind on off-site consumer engagement

March 22, 2019

More than half, 62 percent, of retailers acknowledge they need to boost improvement when it comes to consumer engagement data monitoring away from online…

How do your customers know you really, really care?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell shares three examples of what caring looks like up close and personal.

Should online retailers blacklist shoppers who return too much?

Derek O’Carroll, CEO, Brightpearl, shares insight on what retailers can do when it comes to 'serial returners' — consumers that deliberately buy more items…

Instagram launches its own retail shopping channel

March 19, 2019

Instagram has launched a shopping service, called Checkout on Instagram, that lets shoppers buy, track and manage purchases directly within the social media…

Farmstead expanding refill/save program

March 12, 2019

In response to customer response, online grocer Farmstead is expanding its refill and save program by adding hundreds of items.

Gift cards spurring more spend in UK

March 12, 2019

A First Data study reveals gift card use in the U.K. is prompting 74 percent of consumers to spend more than the card value (an average of $54) and that…

Top February reads: Walmart, psychology, visual analytics draw readers interest

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…

Amazon shuttering pop-ups come April

March 7, 2019

Amazon is planning to close all its 87 pop-up locations starting in April.

Papa Gino's, D'Angelo Grilled Sandwiches tap Recurrency to boost guest connection

March 5, 2019

Papa Gino's and D'Angelo Grilled Sandwiches are using Mobivity Holdings Corp.'s personalization suite, Recurrency, to improve guest connections.

Consumers loyal for life once they trust, claims study

February 28, 2019

Consumers are committed and loyal for life if they find a brand they trust.

Mobile coupons spurring loyalty, customer engagement

Retailers and others have transitioned physical coupons to the mobile space, as a way to enhance customer loyalty and engagement.

Is your gift card program ready for Gen Z?

Theresa McEndree, vice president of marketing, Blackhawk Network, outlines four key tips to help brands implement gift card programs for the youngest…

Walmart.com debuts online home décor brand

February 26, 2019

There's a new brand at Walmart.com and it's aimed at the home décor and accessory shopper.

Samsonite taps Cappasity tech for enhanced online product viewing

February 21, 2019

Samsonite is using Cappasity technology to provide shoppers and customers an enhanced view of its online products via 3D visualization.

How direct to consumer can ignite loyalty from fickle customers

Brightpearl CEO Derek O'Carroll explains why direct-to-consumer brands need to up their game, or they could be eaten for breakfast by competitors who offer a…

Experiences consumers want versus data retailers need; what's ahead?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Customer relationship strategies are impacted by more devices, more data, more category disrupting innovation and deeper customer relationships. Retailers need…

Chief Strategy Officer discusses present and future of KIOSK Information Systems

Hans Peter Nudling, the recently appointed Chief Strategy Officer for the Posiflex Group, discusses the strategic direction of Posiflex since acquiring KIOSK…

Amazon takes yet another stab at live video shopping strategy

February 11, 2019

Amazon Live is Amazon's latest attempt to be the online "QVC" live-streaming video shopping destination, featuring shows focused on everything from Valentine's…

Target beta loyalty program expands to more US markets

February 8, 2019

Target is expanding its beta 1 percent back loyalty program to more U.S. markets, including Denver, Kansas City and Phoenix.