Human nature big factor in retail customer loyalty, claims study

July 6, 2018

Creating an emotional connection with the customer can pay off for retailers as it drives deeper loyalty as well as increased customer retention and consumer…

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…

99 Ranch Market accepting Alipay at North American stores

July 5, 2018

99 Ranch Market, one of the largest Asian supermarket chains in the U.S., has announced a partnership with Alipay that will enable customers to pay for items…

CVS Health expanding delivery service

June 28, 2018

CVS Health will offer nationwide prescription delivery, as well as one and two-day home delivery for some specific items for a cost of $4.99.             

How to make the shopper's buying experience a competitive differentiator

Jeff Bubak, vice president of business development, Alorica, explains why retailers must take a long deep look at how to communicate with customers on the…

Amazon creates a special Alexa for the hospitality industry

June 27, 2018

There is now a special Amazon Alexa coming to hotels and motels that will help guests order anything from food to more towels and even make dining reservations.

Hurdling obstacles in retail kiosk deployments

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to…

Under Armour taps flexReceipts to boost customer engagement after the sale

June 26, 2018

Global athletic performance retailer Under Armour is deploying flexReceipts across its locations in North America to boost the post-sale engagement opportunity.

Consumers love dynamic pricing, reveals report

June 26, 2018

A good majority of shoppers, 65 percent, are embracing dynamic pricing in the retail store, especially if it saves money and reduces waste, according to a new…

Discover how Michael Kors, Bonobos are tapping iPad, retail apps to drive sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers are boosting sales, and the customer experience, by putting innovative mobile device technology into the hands of store associates. Learn more by…

AI in the mainstream but consumers demanding transparency

June 22, 2018

Two out of three Americans are somewhat familiar with artificial intelligence with 32 percent feeling positive toward the technology but a good majority, 8…

ICX Summit exhibitors showcase tech innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on…

How to make your CRM Big Data small

Lorcan Malone, president and COO of Swiftpage, explains how retailers can find a CRM that can scale to a business’ customer data needs by following a few…

Survey: Consumers have clear expectations of bank brands' mobile apps

June 14, 2018

A new survey from mobile app developer WillowTree has found that consumers are looking to bank brand apps for specific features and value that enhance their…

How scrappy, online retailers can thrive and grow in the Amazon era

Scott Gifis, president, AdRoll, provides insight for brands getting started in the era of Amazon, recommendations to grow and optimize the brand, and how to…

Why the future of retail belongs to visual discovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pinterest provides a visual tool to enable the discovery process online. Millions of consumers already use Pinterest to get ideas for everyday needs — food…

Report: Location data helping drive customer conversion

June 12, 2018

Nearly half of today's retailers are using location-based insights for real-time contextual targeting and enjoying a bigger lift in traffic, customer…

Study: Discount disruption impacting shopper loyalty

June 8, 2018

Grocery shopper loyalty is being put to the test given increased product choice from discount grocers, according to the 2018 International Loyalty Study from…

Sephora melds physical, digital retail divisions

June 5, 2018

In an effort to boost customer experience and service Sephora has meshed its internal digital and physical retail units into one division.

Kagan: Grocery kicking to high gear with e-commerce, home delivery

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them…