How fragmented retail data is quietly driving lost sales

by Grant Smith — General Manager, Fintech - SBT Division

As retailers look for ways to improve margins without compromising customer experience, operational data collaboration is becoming a critical competitive…

How apparel brands are scaling quality without slowing speed to market

by Nicole Brackett — Senior Account Executive, North America and France, TradeBeyond

The brands best positioned for the next phase of retail competition are those treating quality as a continuous, data-driven capability rather than a reactive…

Reducing shrink without dismantling customer experience and trust

by Daniel Gabay — CEO, Trigo

Shrink isn’t going away. Economic pressure, and everyday opportunistic theft, will continue to challenge retailers. But heavy-handed enforcement or experiences…

The $90 jacket that isn't there: Retail's spring/summer inventory problem

by Peter Oram — CEO, PervasID

The retailers that perform best will be the ones who have taken friction out of the model they already have and built confidence in how their operations run…

“Where’s my package” problem: The revolution in retail logistics

by Sritama Sanyal — Product Marketing Manager, Elastic Run

By elevating logistics from a back-office function into a core component of customer experience, brands can turn one-time buyers into lifelong fans.

2026 will be a year of rapid technological advancement

by Ben Johnston — Chief Operating Officer, Kapitus

For small business retailers, 2025 was a year consumed by the promise of change and the fear of what that change would bring.

The hidden customer experience cost of returns: Why apparel brands must rethink reverse logistics

by Jonathan Briggs — SVP of Sales, ShipMonk

Returns are no longer a back-office function. For apparel brands, they represent a defining moment in the customer relationship.

Why CX outcomes, not price cuts, will drive retail growth in 2026

by Banwari Agarwal — CEO Retail & CG and Digital Business, Sutherland Global

Staying competitive shouldn’t start with slashing prices. While discounts may deliver a short-term lift in revenue, they steadily erode margins and train…

Do It Best stores replaces spreadsheets with no-code database and reaps rewards

by Jeff Kuo — CEO, Ragic

Research shows as many as 95% of small retailers use spreadsheets to manage inventory. While spreadsheets are well suited for accounting and basic…

The hidden retail challenge no one talks about and how AI solves it

by Vandana Singal — Vice President – PDES, Happiest Minds Technologies

Without trusted, AI-enhanced product data, even the most advanced omnichannel strategies risk failure.

Inventory can be a retailer’s biggest asset or crippling liability

by Yishai Ashlag — CEO and Co-founder, Onebeat

In a world where demand fluctuates rapidly, only those retailers who manage inventory with comparable fluidity will stay stocked, profitable and in business.

Taking loss prevention beyond ORC and theft

by Jamie Kress — Director of RFID Sales, Sensormatic Solutions

The traditional definition of “shrink” is insufficient to capture the complexity of the challenge. Retailers need to expand their definition even further…

How tariffs could lead to better customer experiences

by John Mazur — CEO, Chatmeter

Higher prices due to tariffs are likely, but brands that take this period of economic uncertainty to double down on their customer experience will come out…

2025: The year of dynamic pricing or simply smarter pricing?

by John Moss — CEO, Flintfox

Retailers that embrace greater pricing agility in 2025 will be the ones that set themselves up for long-term success and improved relationships with customers.

Creating connections in main street stores

by Olivia Robinson — Head of Strategic Growth, VoCoVo

Irrespective of the benefits that come with shopping online, main streets remain vital to human interaction in our communities. So how can brick-and-mortar…

How to stop phantom inventory from scaring away loyal customers

by Tav Tepfer — CRO, Invent Analytics

Providing great customer experiences is essential for long-term success, and retailers that ensure in-demand products are consistently and readily available…

Balancing supply and demand to optimize thrift store inventory management

by Kyle Payton — General Manager, ThriftCart

To manage a successful thrift store, owners must optimize the customer experience with a multifaceted approach that integrates optimized inventory management…

Providing value beyond products

by Shawn Nelson — CEO and Founder, LOVESAC

To achieve lasting success, retailers must go beyond offering products to provide true value and purpose. Whether it's a dedication to sustainability…

Enhancing customer experience through faster checkouts

Given technological advancements in RFID and computer vision, retail store lines are preventable.

3 recommendations for reducing the clearance section with AI

by Donna McGuckin — VP of Customer Advisory, Digital Wave Technology

Retailers need to invest in AI to reduce the size of the clearance section by incorporating AI into every step of the product lifecycle, from product discovery…