5 major retail fails from P&G, Macy's, Wal-Mart (and what they teach us)

by Bryan Pearson — President, LoyaltyOne

Some of the most attractive investments in retail have proven disastrous. Fortunately, retailers have learned to rebuild from past mistakes.

If you are not at the table, you’re on the menu

by Chris Petersen — Owner, IMS

Omnichannel is not an option … it's a question of survival.

Tips on merging in-store, online retail personalities

One of the biggest issues facing retailers is how to merge in-store personalities with online ones. We're not talking about the same colors and logos and…

Why offering more payment options should be a priority for retailers

When making such major life purchases as houses and cars, consumers usually have access to financing. But what happens when they seek flexible payment options…

Data deals: 9 little-known but highly profitable retail insights

by Bryan Pearson — President, LoyaltyOne

The combination of customer insights available today produces clearer understanding than ever. These nine "“gee whiz"insights should cause grocery retailers to…

Top 5 values of customer counting

Analyzing the flux between the number of shoppers and transactions provides possible explanations as to why people enter stores with an intent, or openness, to…

Forgoing clicks and betting on bricks: What's the story?

by Chris Petersen — Owner, IMS

NYC-based Story and the five ways it beats e-tailers.

Kroger's ClickList fuels points for chain, but what's in the cards for customers?

by Bryan Pearson — President, LoyaltyOne

Kroger is extending its ClickList online ordering service to new markets, but that does not mean a national rollout is in store for consumers.

How Target's in-store clinics are reinventing retail wellness

by Bryan Pearson — President, LoyaltyOne

Target's new in-store wellness sections, called Connected Health, enable shoppers to track personal health information on handheld devices.

5 signs you're in a relationship with the consumer … or not

by Chris Petersen — Owner, IMS

The most important 'sale' made every day is building relationships.

5 dirty little secrets within Amazon's world domination strategy

by Chris Petersen — Owner, IMS

Planes, trains and ships are just the tip of the icebergs in disruption.

A beautiful find: How 2 grocers stock relevance through sustainability

by Bryan Pearson — President, LoyaltyOne

The issue of sustainability in the supermarket aisle is no longer a question. It is the answer to retaining relevance among earth-conscious consumers.

4 secrets of customer loyalty from successful retailers

Think about the large retailers who are struggling: Sears, JC Penney, Aeropostale and many others. But it's not the merchandise, locations or prices prompting…

In order to survive and thrive don't breathe your own exhaust

by Chris Petersen — Owner, IMS

Biggest threat to today's retailers lies within the walls of the ivory tower.

6 things every woman wishes retailers knew about her shopping basket

by Bryan Pearson — President, LoyaltyOne

These six facts about a woman's shopping basket reveal what retailers including Nordstrom, Amazon and Tesco do to address them.

Kid Power demonstrates the power of technology for good

by Chris Petersen — Owner, IMS

Finally a gift that just keeps on giving to children around the world.

Click and collect: A hat trick retailers can't pull off?

by Chris Petersen — Owner, IMS

'Sort of works' is not acceptable for today's omnichannel consumers.

Dear Santa: All I want for Christmas is equal product pricing across genders

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

From razors and clothing to toys and adult diapers, women are likely always paying more for a product than men.

Zappos’ Santa Claus feat leaves big shoes to fill

by Bryan Pearson — President, LoyaltyOne

A recent act of kindness by Zappos has some wondering if it could spin its reputation for feel-good experiences into a marketing tool.

Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the…