Retail Review: Total Wine & More

For fans of potent potables, a mind-blowing experience awaits within an old Circuit City location.

Five trends to help retailers compete on convenience

A time-starved populace demands immediate gratification, but it won't compromise on selection.

Stein Mart selects Oracle Retail suite

April 20, 2010

Stein Mart Inc. has selected a broad suite of Oracle Retail merchandising and planning applications to support its strategy of delivering freshness in…

Going "Beyond" Customer's Expectations

by Annamaria Turano — Executive Director, MCAworks

On New York's east side, there’s a store with exceptional customer service.  It's not on Madison Avenue. It's not on 5th Avenue. It starts with a “B” but it’s…

JCPenney, People magazine announce cross-promotional partnership

April 18, 2010

J.C. Penney Company Inc. and People StyleWatch have teamed up to make it easier than ever to find the latest celebrity-inspired fashion looks and trends…

April Quote

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Are the experience you offer customers and the stories they share about you the same?

What's Really Good About HomeGoods

by Annamaria Turano — Executive Director, MCAworks

Do you find yourself regularly going to HomeGoods?  Just to see what’s there?  You’re not alone; the fans of HomeGoods are numerous and extremely enthusiastic…

The Automated and Connected Store

Store revival in retail will require a monumental shift in the retailer's mindset for overhauling a customer's destination shopping experience, personalized…

Target selects DemandTec for assortment optimization

March 23, 2010

DemandTec Inc., a provider of on-demand optimization solutions for retailers and consumer products manufacturers, has announced that Target Corp., the…

GlobalShop: OfficeMax on visual merchandising

by James Bickers — Editor, Networld Alliance

The office supply giant talks product development, store design and using personas to understand the customer.

Old Navy is going under the knife. Can the creepy mannequins go, please?

by James Bickers — Editor, Networld Alliance

The Atlanta Journal-Constitution reports that Old Navy is about to undergo a pretty dramatic makeover. Seven stores in Georgia are going to get the facelift…

OMA Award winners announced

by James Bickers — Editor, Networld Alliance

March 14, 2010

POPAI announced the winners of its 2010 Outstanding Marketing at Retail Achievement (OMA) Awards at last week's GlobalShop event. According to the company, OMA…

Retail Customer Experience: Change or Die

by Bob Phibbs — CEO, The Retail Doctor

To compete in 2010 you've got to ask the hard questions and then find the answers. Generations of Americans have owned their own jewelry store and generations…

Wall + Forms intros compact display for GPS, MP3 products

March 1, 2010

Walls + Forms announced it has introduced an attractive display that enables retailers to showcase the latest in GPS and MP3 technology. This compact display…

Opinion: Retailers, take back your shelves

A retail marketing expert argues for more differentiation, and less advertising, in the aisles.

Green Room Retail CEO chimes in on pop-up shop phenom

February 3, 2010

Provider of retail solutions including retail design, point-of-purchase, shop-in-shop and flagship store design, Green Room Retail founder and CEO Richard Ash…

StoreFixture launches new line of retail display elements

February 3, 2010

StoreFixture.com, a DisplayShops specialty site, has launched its newest line of retail displays and display counters, called The Essentials Line. These…

Target takes on warehouse clubs

January 4, 2010

Over the weekend, Target stores launched a new seven-week marketing blitz called "The Great Save," which aims to position Target as a sort of hybrid of its…

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.