Mobile platform aims to empower store associates to boost customer experience

October 10, 2017

M.Gemi and PredictSpring are debuting a store associate app that aims to tap store associates to better the retail customer experience.

Robots, no-cash experience coming to Shake Shack NYC location

October 4, 2017

There won't be any humans taking orders and no cash exchanged at the impending Shake Shack location in the East Village of New York City.

Study: Consumers OK with IoT payments, but want control over purchase

September 29, 2017

Nearly half of consumers in the U.S. polled for a Worldpay survey said they would feel comfortable with a connected device, such as a refrigerator, ordering…

Starbucks in China welcomes Alipay acceptance

September 29, 2017

Alipay users in China can now use the mobile wallet to pay for coffee and food at all Starbucks locations in China, according to a report from Caixin. 

Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for sales, customers and associates.

Swarovski's new VR app lets users buy goods via Masterpass checkout

September 27, 2017

MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal…

Alipay expands to Nordic region with retailer pacts

September 25, 2017

Alipay has signed separate memorandum of understandings with Finpro (Finland), Svensk Handel (Sweden) and the Scandinavian Tourist Board, which will enable…

Aldi to accept contactless payments at all locations

September 25, 2017

Grocery chain Aldi will now enable shoppers to pay for their items with any contactless payment method, including mobile methods such as Apple Pay, as well as…

7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

Networld Media Group honored seven innovators in banking and mobile technologies at a dinner and awards gala Sept. 19 in conjunction with the Bank Customer…

Outdoor recreational retailer Moosejaw now knows the full story of its customers' experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Moosejaw, a Michigan-based retailer, is tapping FullStory to get accurate insight on customer experience and boost customer service and satisfaction.

City Furniture takes digital-edge approach to enrich customer in-showroom experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer's strategy to boost customer experience…

How bricks and mortar retailers can benefit from shoppers’ e-commerce habits

The growth in e-commerce does not mean the death of bricks and mortar retail. While it is certainly true that e-commerce is growing quickly, bricks and mortar…

Google veterans launch smartphone activated self-serve convenience concept

September 15, 2017

Google veterans Paul McDonald and Ashwath Rajan are launching a new concept called Bodega, a 5-foot-wide pantry box filled with non-perishable convenience…

Venmo tackles e-commerce payments with Williams-Sonoma pact

September 14, 2017

Venmo wants to get itself involved in e-commerce and has struck a deal with Williams-Sonoma to let users of the mobile P2P app buy or split gifts across all…

Alipay saunters down the runway with Rebecca Minkoff partnership

September 14, 2017

Fashion retailer Rebecca Minkoff is partnering with Alipay to enable Chinese tourists to make mobile payments with Alipay Wallet at all Rebecca Minkoff…

A shopper marketing conundrum: Providing a personalized mobile experience at scale

Matt McGinty, chief revenue officer, Fiksu DSP, provides insight on why targeting shoppers via mobile, based on their shopping habits, can improve the…

First Data sending mobile POS devices to help retailers hit by Hurricane Harvey

September 7, 2017

First Data is sending free mobile payment devices to Houston in a move to help retailers and businesses get back up and running as soon as possible following…

Kagan: Poor checkout experience hurts retail brand

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

Study: Proximity mobile payments to reach $49.2B in 2017

September 5, 2017

The value of U.S. proximity mobile payment transactions will total $49.29 billion in 2017, up 78.1 percent from last year, according to a study from eMarketer.

Merchants seek ways to make their mobile apps indispensable

by Will Hernandez — Editor, NetWorld Media Group

Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.