Offline retailers: Evolve here first to keep up with e-commerce

Jeff Scott, CEO of Infinite Peripherals, shares insight on how retail point-of-sale technology can improve both the shopper's experience and the retailer's…

Hatch Loyalty, Cardfree partner on retailer mobile wallet services

November 16, 2017

Hatch Loyalty is partnering with mobile commerce company Cardfree to bring personalized engagement and mobile wallet services to large retailers, according to…

Talking With: Verifone chief Joe Mach about retail customer experience strategies

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…

Webinar: How and why mobile can boost frontline execution

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Compass Group and Nudge Rewards share how mobile technology is creating big wins both on the customer experience front and in the operational trenches.

Report: Holiday spend will boost retail sales with omnichannel retailers benefitting the most

November 10, 2017

Omnichannel retailers will be the big winners this holiday season as a new report claims 96 percent of shoppers will be buying from the retail segment.

Harry & David pumps up brand, mobile, social to enhance customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on…

Black Friday will be big for online retailers, claims Salesforce

November 9, 2017

While some reports may be indicating Black Friday is losing its shine at the top shopping day, a Salesforce report expects it to be the busiest digital…

City Gear drives mobile experience forward with new app, platform

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Footwear and apparel retailer deploys a dedicated mobile app and a commerce platform to enhance the smartphone user's shopping experience.

Study: Online holiday spend will beat in-store spend this year

November 1, 2017

For the first time ever, online holiday shopping spend will beat in-store retail spend, according to a new Deloitte study.

First Data expands availability of Clover via Apple retail stores

October 30, 2017

First Data has announced new initiatives with Apple designed to broaden the distribution of First Data's Clover devices and accelerate the expansion and…

Alipay comes to Las Vegas, NYC taxis

October 27, 2017

Verifone and Alipay have announced the extension of their existing global partnership to Verifone Taxi Solutions, according to a press release.

Amazon brings Amazon Pay in-store program to restaurants with Clover

October 26, 2017

Amazon has expanded the Amazon Pay in-store program to restaurants with Clover point-of-sale stations located in the northeastern part of the U.S. and Seattle…

MasterCard eyes future of retail with AR shopping experience

October 25, 2017

MasterCard has unveiled an augmented reality shopping experience that for the first time incorporates Masterpass and Identity Check Mobile with iris…

Venmo acceptance comes to 2M online merchants mobile digital wallet pos

October 25, 2017

Venmo users can now shop on their mobile phone and make purchases at more than two million U.S. retailers via the mobile web, according to a press release.

Alipay puts emphasis on partnerships as merchant acceptance grows in North America

by Will Hernandez — Editor, NetWorld Media Group

Souheil Badran, president of Alipay North America, spoke Sunday at the annual Money20/20 conference in Las Vegas to give attendees the current bird's-eye view…

Report: Many retailers don't have an omnichannel strategy in place

October 16, 2017

As the holiday season arrives, a new study reveals omnichannel is not a big priority for many retailers as 40 percent don’t even have a strategy.

Wirecard provides online payment gateway to Ikea stores in southeast Asia

October 16, 2017

Technology group Wirecard has signed an agreement with Ikea stores in southeast Asia to provide them with a regionally-managed payment gateway product for…

Luxury jeweler's new retail chief driving 'Retail 3.0' strategy forward

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

With its own mobile app already in place, and a new YouTube customer engagement platform, Govberg Jewelers is all about winding up a rewarding customer…

1-800-Flowers.com delivers another AI shopping channel to meet gift givers wherever they're shopping

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always in quick reach of…

Mobile platform aims to empower store associates to boost customer experience

October 10, 2017

M.Gemi and PredictSpring are debuting a store associate app that aims to tap store associates to better the retail customer experience.