Staples goes omnichannel with new prototype stores

June 20, 2013

The office supply chain Staples today announced the launch of its omnichannel prototype stores that feature endless-aisle kiosks and consultation areas for…

Survey highlights consequences of mobile shopping mishaps

June 20, 2013

Survey results released today by Skava, a provider of mobile, tablet and in-store technologies to Internet retailers, identify customer pain points in relation…

Experian launches site analytics to track consumer behavior

June 19, 2013

Experian FootFall, a provider of visitor analytics, announced the launch of its Site Analytics software which provides retailers with the tools to obtain a…

Smartphones, kiosks central to talks of retail's future

June 19, 2013

Retail's latest trends were discussed this week at the Bloomberg Next Big Thing Summit in Half Moon Bay, Calif., and smartphones and kiosks were the talk of…

Macy's expands in-store fulfillment to 500 stores

June 19, 2013

Macy's continues to move forward with its omnichannel strategy with the announcement that it will expand its store-based fulfillment centers to 500 locations…

UK chocolatier Thorntons pilots in-store kiosks

June 14, 2013

The U.K.-based confectionery retailer Thorntons is testing a new in-store kiosk that allows shoppers to buy from its extended online product range using One…

Sony, Sprint executives to talk showrooming at August retail summit

June 13, 2013

LOUISVILLE, KY — Executives from Sony and Sprint will present strategies for turning showrooming into a blessing rather than a curse in an afternoon session at…

Paperless coupons fuel marketing effort at Weis Markets

June 12, 2013

A new eCoupon program from Inmar, a company operating intelligent commerce networks, is now being used at 164 Weis Markets throughout the northeast.

Retail trends in customer experience

by Gary Edwards — Chief Customer Officer, Emathica

With today’s consumers looking for more out of their retail experiences and actively seeking out opportunities to build relationships with the brands that…

Commentary: Breaking down silos with in-store mobility

Innovative retailers are creating a richer customer experience with mobile devices.

Consumers are rewriting the rules of retail in China

In a country that measures time in centuries, retail is changing overnight.

Startup Ordoro launches multichannel synchronization for e-commerce

June 6, 2013

Ordoro, a company that helps retailers manage everything that happens after an order is placed on their website, today announced its latest offering …

Window shopping gets real with eBay's 'shoppable windows'

June 6, 2013

EBay Inc. is launching a solution for storefronts aimed at increasing a retailer's sales — and keeping the commerce flowing even after business hours.

Mobile engagement is now a consumer expectation

by Alicia Kelso — Editor, QSRWeb.com

Experts predict mobile payments will reach critical mass in the next few years.

Intel leading webinar on digital touch points in retail

June 6, 2013

DigitalSignageToday.com and Intel Corp. are hosting a live webinar, "Content Management Strategies for Digital Touch Points in Retail," at 2 p.m. eastern on…

Steve Madden turns to MICROS to boost e-commerce presence

June 5, 2013

Information technology provider MICROS Systems has announced a partnership with footwear and accessories retailer Steve Madden to reinvigorate its e-commerce…

Sport Chek Retail Lab cultivates tech-heavy customer experience

by Christopher Hall

The Canadian sporting goods chain created an award-winning retail environment at its flagship in Toronto.

Price-comparison app localizes data for bargain hunters

June 3, 2013

The Washington, D.C.-based startup Blue Tiger Labs launched a smartphone application aimed at helping shoppers find items for the lowest prices, at the stores…

Study finds delivery, return options key for online shoppers

June 3, 2013

Results from a new study by comScore and UPS reveal that consumers want more choices when it comes to shopping online. The UPS Pulse of the Online Shopper: A…

The problem with big data

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

What are you doing about big data? That is a question making the rounds with retailers today. Or turned around it’s, “What am I supposed to do about big data?…