Mother's Day shopper study finds in-store trumps online

May 10, 2013

The market research firm Trendsource released results of its Mother's Day buying intentions study, revealing that shoppers prefer the in-store experience for…

M&S marks payment milestone

by James Wester

The retailer completed its deployment of contactless terminals and released significant usage numbers.

Target hopes Cartwheel will bring more in-store shoppers

May 9, 2013

Target is now offering a new online service that it hopes will lure offline customers, according to an article on nydailynews.com.

Secret shopper study gauges cross-channel readiness

May 7, 2013

CrossView Inc., a provider of e-commerce solutions and services, today released the results of its 2013 Cross-Channel Readiness study. Out of a possible 29…

Retail Mesh 'cuts through clutter' of mobile coupons

May 6, 2013

The rise of mobile technology in retail has led to a surge of platforms that push targeted, location-based mobile coupons to smartphone-wielding shoppers. A…

What can retail learn from community managers?

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

A few years ago, the role of community manager as we know it today didn’t exist. Social media was in its infancy, and as brands joined in they started to see…

Walmart sets up global tech centers for e-commerce

May 2, 2013

In a move to gain ground against its Web rival Amazon, and to position itself as a bona fide technology company, Walmart is setting up a fleet of global…

Kate Spade to partner with eBay for high-tech NYC pop-up shop

May 1, 2013

During this week's TechCrunch Disrupt New York, eBay CEO John Donahoe hinted at an upcoming pop-up shop partnership that will enable the long-standing Internet…

Opinion: How social media is changing retail

The traditional path to purchase has been disrupted by the convergence of websites, kiosks, tablets, smartphones and social media.

With Presence, retailers can set the mood

April 30, 2013

Mood Media announced today the launch of Mood Presence, a mobile marketing technology that utilizes its music network to connect retailers and marketers…

Following online success, Fab moves to brick-and-mortar

April 30, 2013

What began as a flash sales site aimed at gay men is now hoping to turn into the world's largest store for furniture and home goods design.

Key considerations for digital signage and omnichannel retail

by Christopher Hall — writer, self

New store designs should incorporate digital signage when planning for an omnichannel strategy.

LightSpeed launches new data-driven interface

April 25, 2013

The software company LightSpeed today announced the launch of StoreMaster, a re-engineered interface for the Mac that provides retailers with complete control…

Consultant tells readers to be wary of online 'growth' reports

April 24, 2013

A recent post on smartcompany.com.au by Australian retail consultant Brain Walker warns industry followers not to believe everything the read about online…

Forrester report highlights 'mobile mind shift'

April 23, 2013

At Forrester's Forum for Marketing Leaders last week, SVP of Idea Development Josh Bernoff shared results from the firm's new report, "Marketing Strategy for…

Survey: Shoppers desire mobile personalization

April 23, 2013

Symphony EYC announced the results of a survey that found both Americans and Europeans desire mobile interactions as part of their overall grocery shopping…

Ingram Micro Europe, Scala expand distribution deal

April 22, 2013

Ingram Micro Europe has extended its partnership with Scala to provide that company's SaaS platform across Europe. Ingram Micro Europe is a division Ingram…

'Father of customer experience' to speak at August retail event

Lou Carbone will deliver a keynote address at this year's Retail Customer Experience Executive Summit.

GlobalShop 2013: WD Partners discuss 'digital disconnect'

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Executives with WD Partners revealed exclusive study results during their GlobalShop conference session.

The digital future of retail

In the next ten years, retail as we know it might come to an end.