GlobalShop 2013: Understanding the connected consumer

April 18, 2013

There is a growing conundrum in retail: How do you capture the attention of the connected consumer?

CORESense streamlining multichannel operations for specialty retailer

April 18, 2013

CORESense, a provider of cloud-based retail management and e-commerce software solutions, today announced that the billiard and game room furniture retailer…

Why the Four P's of marketing no longer matter in retail

It's mobile influence, not mobile commerce, that retailers should be focused on.

Study: Consumers want a seamless shopping experience

April 15, 2013

New research from Accenture's Seamless Retail Study found that as online shopping continues to grow as a consumer preference, there is a mutually beneficial…

Retail's new industrial revolution

Cashiers aren't going to become executives ... because soon, there won't be any cashiers.

New HP media players pair with digital signage displays to engage customers

April 11, 2013

Two recently released Hewlett-Packard media players are meant to help retailers and hospitality businesses engage customers through interactive digital…

A new tablet dedicated to retail

April 11, 2013

Retail technology provider Omnico Group announced the launch of the Digipos Freedom Tablet, a dedicated tablet POS device that the company said readies…

Catalog Spree app expands to iPhone platform

April 11, 2013

Catalog Spree, a mobile and Web application that enables users to shop from various catalogs, announced its expansion to the iPhone platform, giving what the…

Infinite scrolling feature could increase shopper browse time

April 10, 2013

Brazilian internet retailer MuccaShop is increasing its revenue with the help of an infinite scrolling browsing feature, according to an announcement.

May symposium will address omnichannel customer engagement technologies

April 7, 2013

The Digital Screenmedia Association will host a symposium to help business executives across foodservice, banking, retail and other industries better…

DSA to hold digital signage/self-service/mobile symposium in Dallas

April 5, 2013

The Digital Screenmedia Association has announced that it will produce a Digital Screenmedia Symposium May 9 and 10 at the Hilton DFW Lakes Executive…

M&S makes move toward mobile payments

by James Wester

The British retailer's mobile payment pilot shows a commitment to the mobile channel.

Google pilots same-day delivery in San Francisco

April 3, 2013

Google opened its Google Shopping Express same-day delivery service to a test market in San Francisco last week.

How one three-letter word can create a personal buying experience

by Chris Petersen — Owner, IMS

Much has been written and continues to be written about the battle between online e-commerce and retail stores. If it is only about lowest price, game over.

Shopper turned delivery person? Walmart considers crowd-sourcing

March 28, 2013

Walmart may soon be crowd-sourcing shoppers for delivery services. According to an article on nbcnews.com, Walmart shoppers could tell the retailer where they…

Walmart announces plans for in-store lockers, expanded fulfillment network

March 27, 2013

Walmart Stores Inc. said on Tuesday it would start using its stores to get Internet orders to customers faster, as the world's largest retailer faces…

Walmart's secret sauce: How the largest survives and thrives

by Chris Petersen — Owner, IMS

Amazon and omni-channel are sexy topics that grab a lot of retail press. But at the end of the day, Walmart is the largest retailer on the planet, and the…

Americans won't pay for same-day delivery ... or will they?

New research reinforces the premise that online shoppers expect free shipping.

Amazon gets the press, but Alibaba and Asia are surging in online sales

by Chris Petersen — Owner, IMS

Come and meet Chris at this year's Retail Customer Experience Executive Summit! Registration is now open, and early-bird pricing is in effect.

Insights from eGain to lead multichannel strategy at JD Williams

March 20, 2013

Customer engagement solution provider eGain announced today that it was chosen by U.K. retailer JD Williams to lead its multichannel strategy. JD Williams…