Big data's impact on retail customer loyalty

Many companies still invest 80 percent of their resources on customer acquisition, only 20 percent on retention.

Tesco testing virtual fitting rooms for online shoppers

March 6, 2012

Tesco Clothing is helping online shoppers find the perfect size and fit with the company's virtual fitting room service. Tesco, the first retailer to use the…

US retailers getting closer to mobile payments with Ingenico's new POS system

March 6, 2012

POS-maker Ingenico has launched a first in NFC payments: The first contactless payment system that allows users to pay with their phones across card brands.

GlobalShop 2012 round-up

In case you missed it, here's our coverage of this year's GlobalShop, in one convenient place.

Tech start-up to help college bookstores increase revenues

March 5, 2012

HubEdu.com has officially launched today with the goal of helping college bookstores increase sales. HubEdu's College Bookstore Initiative provides a…

UNIONBAY looking to increase online sales

March 5, 2012

UNIONBAY recently selected Mercent Retail to help accelerate its 2012 e-commerce sales growth, according to a company press release.

Supermarkets changing strategies to compete with ecommerce

March 5, 2012

Large supermarkets are changing strategies as customers begin to shop online instead of going to hypermarkets.

GlobalShop 2012: 8 ways the smartphone can help your customers love you

Mobile technology is not the brick-and-mortar retailer's enemy.

Speakers, agenda announced for Retail Customer Experience Executive Summit

The third annual event is set to convene at Hotel Sax in Chicago on August 6-8, 2012.

Video: Understanding the basics of QR codes

Nick Sears of rVue covers how QR codes work, and offers best practices for deploying them.

Eight ways retailers can leverage Pinterest

The new social sharing site is seeing explosive growth, and retailers are taking note.

Skunkworks, reorganization and other tactics to excel in the digital age

by Aaron Shapiro — CEO, HUGE

Outside of the technology sector, most of the large companies that I encounter are startlingly similar.

Report predicts future of mobile commerce

February 24, 2012

More than half of the U.S. smartphone population used their phone to perform retail research while inside a store in 2011, illustrating the emergence of savvy…

Nordstrom to spend $1B to grow e-commerce

February 24, 2012

Nordstrom's online sales are exploding, and the company is investing $1 billion over the next five years to support its e-commerce infrastructure, according to…

Flash sale sites lead to full-price purchases

Research suggests that many new luxury consumers are entering the category via flash sales sites.

Is this the end of Facebook commerce already?

With a few notable exceptions, it just doesn't make sense to invest in a Facebook storefront, according to one expert.

Walmart buying largest Chinese e-retailer

February 22, 2012

Walmart Stores plans to buy a controlling stake in the fast-growing Chinese online retailer Yihaodian.

Toy retailer turns to multi-channel solution

February 21, 2012

The Entertainer, a toy retailer, is hoping to offer shoppers a multi-channel experience by integrating e-commerce into its physical stores and supply chain.

Report reveals 'potential game-changer on the retail horizon'

February 21, 2012

Retail is evolving at a dizzying pace, according to Colliers International's annual U.S. Retail Highlights: 2012 Outlook, a 13-page report that chronicles…

Target may not be 'Wu-ing' shoppers with scarcity tactics

Jason Wu for Target merchandise lands on eBay instead of in shoppers' carts.