Consumer survey on live help to be unveiled during webinar

March 28, 2010

The results of a survey of 3,000 consumers and their feelings about live help on retail Web sites will be released this Thursday during the webinar, "Online…

HSN launches mobile shopping app for Android devices

March 18, 2010

HSN, an interactive multichannel retailer, announced in a press release the launch of its dynamic new application for mobile devices featuring Google’s Android…

New GuestLogix service targets shoppers in the air

March 18, 2010

GuestLogix Inc., a global provider of onboard store technology to the airline industry, today announced the availability of OnTouch Concierge Everywhere, a new…

Report: Most successful e-tailers use formal analytics

March 17, 2010

As online commerce sales grow and take additional market share away from traditional brick-and-mortar channels, retailers are under pressure to increase sales…

Shopping with the click of a mobile phone button

Mobile commerce enables one-to-one relationships, and attracts incremental customers.

Webloyalty releases summit findings

March 16, 2010

Webloyalty, a provider of incremental revenue for online businesses and facilitator of the event, has announced the findings of its recent Webloyalty etail…

Report: Catalogs increasingly drive online sales

More than ever, people shop the catalog but buy on the Web site.

Survey: Tech-savvy shoppers setting the pace in Canada

March 15, 2010

A new IBM global survey, including 4,000 Canadians, reveals we are more loyal than most to our primary retailers. The study also revealed technology is giving…

ShopTogether unites distant shoppers online

New tool lets two or more people browse an online store in tandem.

Report: Mobile retail market to exceed $12 billion by 2014

March 11, 2010

A new report from Juniper Research has found that one-to-one marketing, allied to the rapid proliferation of smartphones, will be among the key drivers of a…

Target unveils scannable mobile coupon program

March 10, 2010

Target announced that it is the first national retailer to offer a scannable mobile coupon program that allows guests to receive exclusive offers directly on…

The changing role of catalogs in multichannel

The ROI from catalog marketing is low relative to other online and offline media, according to a new report.

Jesta unveils multichannel software module

March 4, 2010

Jesta I.S. Inc., a supplier of business solutions for the soft goods and specialty markets, has announced the extension of its Vision Suite to support…

Best Buy's video-on-demand service 'coming out soon'

March 3, 2010

Entertainment-starved consumers will soon have another option for their instant gratification fix: According to a report in the Wall Street Journal, Best Buy…

RAMA Research reveals habits, preferences of social media users

March 2, 2010

The Retail Advertising and Marketing Association, a division of NRF, released new research today at NRF’s Retail Innovation & Marketing Conference on the…

Viewpoints adds blogs, content publishing to reviews platform

March 1, 2010

Viewpoints Network, a social technology and media company, today announced the addition of a new Blogs & Content Publishing module to The Viewpoints…

Swedish retail giant relaunches its e-commerce site

March 1, 2010

TrueAction, a GSI Commerce company, has announced in a news release the expansion of its portfolio into international markets with the redesign and launch of…

Social media for retailers: Focus on Facebook

A study of 10,000 online shoppers reveals where retailers should focus their social media efforts.

Nine West launches 'lookbook' Facebook app

February 23, 2010

Digital shopping provider Fluid Inc. has announced Nine West as the second customer deploying Fluid Fan Shop, its new Facebook shopping component of Fluid…

Study: Multichannel experience dysfunctional

by James Bickers — Editor, Networld Alliance

February 22, 2010

eGain Communications Corp., a provider of multichannel customer service and knowledge management software, reported in a news release that more than 70 percent…