Omnichannel News & Media
Weaving real-time Web into brick-and-mortar
February 18, 2009
ZDNet Blogs: For many purchases, consumers get a better customer experience from a well-automated Web site than they do from most retail stores. They can…
read nowMore retailers putting print catalogs online
February 18, 2009
SAN JOSE, Calif. — Adobe Systems Inc. today published results of its annual Adobe Scene7 survey detailing how Web commerce businesses are building out their…
read nowJewelry.com relaunches with broader scope
February 17, 2009
National Jeweler: Jewelry.com has relaunched to feature an expanded retailer directory that covers multichannel national and regional fine-jewelry stores in…
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Five ways retailers can use Microsoft Tag today
by James Bickers — Editor, Networld Alliance
Redmond's new mobile barcode app offers some incredible flexibility for creative marketing — and it is available and ready to use right now.
read nowCOVER: 5 applications you should be using but aren't
February 12, 2009
Want to improve the customer experience, drive revenue and cut costs? The cool innovations can help
read nowCompanies waking up to customer experience
February 12, 2009
vnunet: The vast majority of organizations are embarking on multi-channel marketing strategies, despite only a small number currently having the ability to…
read nowCHECKOUT: Connecting with conversational marketing
February 12, 2009
Social networking can boost sales in an unconventional way
read nowRetail architect: Meet the new consumer
February 10, 2009
Jeffrey Hutchison, The Huffington Post: The current financial crisis has ushered in a new retail era which spells the end of shopping as we have known it…
read nowOpinion: Data hurdles to a great multi-channel experience
February 10, 2009
On Windows: The impact poor quality product information has on customer experience is often overlooked. The reasons for this are complex. Fixing the data is…
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CompUSA reinvents itself with a Web-driven store experience
by James Bickers — Editor, Networld Alliance
Electronics retailer attempts to replicate online shopping in-store with 'Retail 2.0' strategy.
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Globalshop 2009: The changing face of in-store marketing
by James Bickers — Editor, Networld Alliance
Next month's event will focus heavily on new trends in fixtures, screens and the store as media marketplace.
read nowWegmans upgrades online shopping list functionality
February 4, 2009
Progressive Grocer: Wegmans.com now enables users to make shopping lists that help them spot savings, check prices before going to the store, remember…
read nowRetailers shedding jobs, but specialized roles still remain
February 3, 2009
Internet Retailer: Even if more big retailers keep reducing their head count, there are still opportunities for seasoned and specialized e-commerce employees…
read nowIkea multichannel driving customer loyalty
February 3, 2009
Retail Bulletin: The online business of Ikea was developed as a way of generating greater loyalty among the customer base as it is this that ultimately…
read nowKrause Outlet puts 24-hour automated fashion show in the store window
February 2, 2009
RFID Journal: Serendipity, creativity and years of patience are the basis for a clever application that utilizes radio frequency identification to operate a…
read nowPETCO raises average order value with real-time personalization
February 1, 2009
SAN DIEGO, Calif. — Certona, a provider of real-time personalization and revenue optimization solutions for multi-channel retailers, announced today that PETCO…
read nowKroger expands mobile coupon program
January 28, 2009
Progressive Grocer: The Kroger Co. has expanded its digital grocery coupon program nationwide with Cellfire's digital coupons that are now available via…
read nowE-tailers becoming more sensitive to the needs of disabled shoppers
January 20, 2009
Internet Retailer: Retailers including Canadian Tire Corp. and Home Hardware Stores Ltd. are making their e-commerce sites more accessible with innovative…
read nowShop.org Forum to highlight e-tail opportunities
January 19, 2009
WASHINGTON — At Shop.org's Strategy & Innovation Forum this February, experts and guest speakers will discuss how retailers can use economic downturns as a…
read nowNew research reveals the best retail customer experiences of the year
January 19, 2009
LOUISVILLE, Ky. — Retail Customer Experience magazine announced the publication of its inaugural Best Retail Customer Experiences report, a comprehensive…
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