Online retailer profits from personalizing its outbound marketing

A specialty e-tailer moves 100 units in five off-peak hours with a single email. Personalizing the online experience has never been more powerful.

Gift registry options put off some shoppers

December 4, 2008

CNN: Once, registering for gifts was the exclusive privilege of brides — but not any more. Today, people register for birthdays, holidays, expensive vacations…

Shoppers access product reviews in record numbers

December 4, 2008

AUSTIN, Texas — Bazaarvoice, provider of hosted social commerce applications, today announced that holiday shoppers are increasingly using reviews to guide…

Cyber Monday numbers expected to boom

November 30, 2008

Chicago Daily Herald: The Monday following Thanksgiving has become an extravaganza in recent years with a variety of deals and sales that attract more…

Study: Retailers underperforming on customer service

November 20, 2008

MOUNTAIN VIEW, Calif. — eGain Communications Corp., provider of multichannel customer service and knowledge management software, published its 200…

Convenience still the top reason people shop online

November 20, 2008

Adweek: American consumers will continue to shift their gift buying online this holiday season, citing convenience, time saving and price, according to…

Marketing show heavy on innovation

by James Bickers — Editor, Networld Alliance

Fresh ideas from the In-Store Marketing Expo in Las Vegas.

Sephora chooses RedPrairie for warehouse management

November 18, 2008

MILWAUKEE — RedPrairie Corp. announced today its Warehouse Management solution is running in cosmetics retailer Sephora's new Salt Lake City distribution…

Escalate integrates with Where 2 Get It for 'buy anywhere, fulfill anywhere' retail

November 11, 2008

ANAHEIM, Calif. — Where 2 Get It announced its partnership with Escalate Retail, a company that offers software that simplifies the challenge of cross-channel…

One-fifth of online retailers offer a mobile microsite

November 9, 2008

The Retail Bulletin: A fifth of online retailers have used mobile microsites to push specific promotions, according to new research by mobile marketing agency…

Study: Multi-channel marketing drives new sales

November 6, 2008

LONDON — Hybris, a vendor of multi-channel commerce and communication software, announced research carried out at its e-Commerce Summit in Switzerland which…

Connecting with conversational marketing

From "friending" to "tweeting" — social networking at retail.

Study: Electronics retail gets high marks for customer satisfaction

November 3, 2008

ARLINGTON, Va. — Consumers are very satisfied when shopping online and at traditional retail outlets for consumer electronics, according to new data from the…

Baby food giant enhances multichannel CRM

October 28, 2008

CHICAGO — Sword ciboodle, provider of customer-oriented business software and services, announced that it is working with U.K. baby food giant Nutricia Ltd. to…

Four out of 10 shoppers influenced by social media

October 28, 2008

SEATTLE — Four out of 10 consumers have made a purchase based on advertising they saw on a social media site, and 76 percent welcome advertising on social…

Design Within Reach integrates channels with Retail.net

October 27, 2008

SALT LAKE CITY — Tomax Corp. announced the launch of its Retail.net solution at Design Within Reach. Design Within Reach is a multi-channel retailer offering…

E-tailers get pushy with email discount offers

October 26, 2008

Yahoo Tech: Online retailers — grappling with a sharp drop in consumer spending from even their most gung-ho Web enthusiasts — are becoming pushier with…

Barnes & Noble adds social networking

October 26, 2008

NEW YORK — Barnes & Noble Inc., the world's largest bookseller, announced the launch of "My B&N," a fully-integrated Web experience that allows users…

Retailers eyeing Woot business model

by James Bickers — Editor, Networld Alliance

The e-commerce site is influencing traditional retailers.

Online-savvy shoppers pose a challenge for retailers

October 22, 2008

Retail Jeweller: New research by Ipsos MORI's retail and shopper division found that the online revolution had created a nation of savvy shoppers who are…