Polo Ralph Lauren launches mobile shopping

August 14, 2008

Reuters: Is the tech-savvy fashionista ready to shop by mobile phone? Polo Ralph Lauren Corp. hopes so. Polo is the first luxury retailer to launch a mobile…

MICROS acquires e-commerce firm Fry

August 12, 2008

COLUMBIA, Md. — MICROS Systems Inc., a provider of information technology solutions for the hospitality and retail industries, announced the acquisition of Fry…

Circuit City expands social commerce platform

August 11, 2008

RICHMOND, Va. — Circuit City announced renewed and expanded alliances with ConsumerReports.org, Popular Photography and Sound & Vision magazines and the…

Traditional retailers gain online ground

August 10, 2008

Chicago Tribune: Retailers that operate both brick-and-mortar stores and Web sites accounted for 50 percent of e-commerce sales in the second quarter of 2008…

Tweens search for products online, get parents to buy them in-store

August 6, 2008

Marketing Daily: According to new data from Performics, including search marketing in the media mix is crucial to snagging the attention and influence of…

VendorNet launches cross-channel inventory tool

August 5, 2008

DELRAY BEACH, Fla. — VendorNet, a supply chain collaboration solutions provider, has announced the availability of its StoreNet Manager, an e-commerce and…

Thirty-six million Americans now print online coupons

August 3, 2008

MOUNTAIN VIEW, Calif. — The number of people turning to the Web for coupons has soared to 36 million in 2008. That's an increase of 10 million people from…

BT upgrades multichannel offering

July 28, 2008

LONDON - BT announced added features on its integrated multichannel ordering and returns solution for retailers.

Online stores lean toward tailor-made services

July 27, 2008

San Jose Mercury News: An increasing number of online retailers have distinguished themselves from the pack by giving users a little something extra beyond…

Creating a brand with a life of its own

Cultivating the customer passion that top brands enjoy.

Nielsen study: Internet key to offline retail

July 22, 2008

NEW YORK — According to Nielsen Online, a service of The Nielsen Company, the Web plays an increasingly integral role in retail for brick and mortar retailers…

Experts: Retail CIOs need to keep spending

July 21, 2008

CIO India: Retail sector CIOs will need to invest in online shopping services throughout the current slow down to meet the demands of consumers both now and…

Issue resolution key to repeat call-center business

July 21, 2008

TWICE: Resolving a customer-service problem on the patron's first call will entice that person to continue doing business with that company 49 percent of the…

More retail marketing dollars headed to new media

July 20, 2008

B to B: A 2007 survey conducted by the Association of National Advertisers and BtoB revealed that 70 percent of marketers have plans to shift money from…

Channel integration still a challenge for most retailers

July 20, 2008

Investor's Business Daily: Circuit City customers have been able to buy something online and pick it up at their closest retail location since the early…

Customer experience and IP

by James Bickers — Editor, Networld Alliance

Protecting crucial aspects of an in-store experience against imitators.

Fashion retailers need to integrate online, in-store

July 17, 2008

Internet Retailing: With the notable exception of a few large retailers, the majority of traditional brick-and-mortar fashion retailers have so far failed to…

Tomax, CXA partner on tech for auto retailers

July 17, 2008

eWeek: Enterprise retail solutions provider Tomax and WHI Solutions, a specialist in technology for automotive retailers and wholesalers, are integrating key…

Internet coupon usage up, but Sunday paper still rules

July 17, 2008

NEW YORK — Internet coupons are of increasing interest to consumers, according to a recent analysis by consumer and media measurement firm Scarborough…

British shoppers choose bargains over brand loyalty

July 13, 2008

International Herald Tribune: Shoppers are more footloose than ever before with the retailers they use, seeking out bargains in the economic downturn and…