Omnichannel News & Media
Online grocery sales will hit $250B in five years, claims report
October 5, 2020
Online grocery sales will account for 21.5% of total grocery sales by 2025, reflecting a value of $250 billion.
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Amazon launches palm payment option
September 29, 2020
Amazon is launching a palm payment technology in two Amazon Go stores to speed up the checkout process, simplify the shopping experience and enhance the retail…
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Austrian grocery chain launches digital storefront
September 29, 2020
An Austria-based grocery chain, MPREIS, is expanding its brand presence with a digital storefront providing customers an online showcase of products, stock…
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Leveraging the benefits of headless commerce to stay relevant
by Drew Lau — VP Product, Mobify
Drew Lau, VP of product at Mobify, explains why 'relevance' as a brand is ultimately all about staying in the sphere of awareness of consumers, and that…
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Lowe's goes pickup lockers in a big way
September 24, 2020
Home improvement retailer Lowe's will have pickup lockers in all of its U.S. stores by the end of March, 2021, to better serve its online consumers.
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Customer experience in a new retail reality
Ambeshwar Nath, senior vice president, retail, CPG and logistics at Infosys, explains why retailers that find ways to recreate shopping experiences in channels…
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Digital will dominate holiday shopping, claims research
September 14, 2020
More than half of consumers, 58%, have financial worries due to the ongoing COVID-19 pandemic, yet 59% expect to spend the same on holiday gifts this year as…
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The questions retailers are asking about holiday shopping 2020
by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems
As the holiday season approaches, Brian Cluster, industry strategy director at Stibo Systems, explains why an uncertain economic climate isn't necessarily…
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Beyond the standard metrics: Measuring store performance in the digital age
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., explains why studying the customer journey, and the symbiotic connection between online…
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Using in-store methods to drive online conversions
by Raj Shroff — Principal, PINE Strategy & Design
Raj B. Shroff, founder and principal at Pine Strategy & Design, believes it's time for retailers to understand exactly what prevents consumers from buying.
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FAA certificate advances Amazon drone delivery
September 1, 2020
That next Amazon package may arrive from the sky as the Federal Aviation Administration is issuing Amazon a certificate of approval for the retailer's Prime…
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Black Friday will be quite different in the UK this year
September 1, 2020
A hefty majority of U.K. consumers don't plan to spend Black Friday in stores and will be online scouring websites for top deals.
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Target sales zoom, hitting all-time high
August 20, 2020
Target beat every analyst prediction regarding its latest quarterly earnings with its online business experiencing robust growth to the tune of 700%.
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Payless relaunches in North America with new online platform, concept stores
August 19, 2020
Footwear retailer Payless is relaunching in the North American market with a revamped e-commerce platform as well as new brick-and-mortar concept stores.
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Retail sales continue on recovery path, albiet a bit slower
August 17, 2020
Retail sales are continuing to recover, though July was not at the same pace as June, which indicates a "positive step in the right direction," according to…
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Brick-and-mortar retail alive and well: Cohesive omnichannel strategies a must for success in post-COVID-19 world
by Jed Danbury — VP Sales, Computop
Jed Danbury, vice president, Computop, explains why retailers striving to develop a true omnichannel approach must bolster and support physical stores. And…
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Walmart trimming corporate jobs as part of omnichannel strategy
August 3, 2020
Walmart is reportedly slicing corporate jobs as part of its quest to merge its online and physical businesses and become a stronger omnichannel retailer.
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How to: Enabling a self-service retail experience
by Eric Prugh — Co-founder and Chief Product Officer, PactSafe
Eric Prugh, chief product oand co-founder of PactSafe, believes retailers need to embrace self-service and in exploring self-service workflow possibilities…
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NetSuite apparel leader talks COVID-19 impact, the need for a multi-channel retail approach
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Craig Harris, segment leader and industry principal for apparel, footwear and accessories at the cloud-based business management solutions provider, offers up…
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Best Buy latest retailer to close on Thanksgiving Day
July 29, 2020
Electronics powerhouse Best Buy is latest retailer to decide to close on Thanksgiving Day.
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