Brick-and-mortar not dying but evolving, reveals report

February 10, 2020

Physical retail is not dying but evolving and retailers focused on true in-store experiences will thrive.

Luxury brands: Why it's time to get more intimate

by Katharine Biggs — Content and Marketing Manager, parcelLab

Katharine Biggs, content and marketing manager at parcelLab, looks at how going direct-to-consumer and better managing post-purchase communications can help…

Macy's shuttering stores, cutting corporate roles in restructuring plan

February 6, 2020

In an effort to stem losses and reverse slumping sales, Macy's will close 125 stores in the next few years and reduce corporate jobs by 2,000.

Sephora aims to expand outside of the mall environment

February 6, 2020

Typically, Sephora shoppers find themselves hitting the local mall to shop at the makeup brand.

7-Eleven debuts cashierless store at headquarters

February 5, 2020

7-Eleven has opened the doors to its first cashierless store, located at its Irving, Texas headquarters.

Ever-changing digital landscape: What e-commerce retailers need to know

by Joe Harris — Chief Revenue Officer, Whereoware

Joe Harris, partner and chief revenue officer at Wheroware, shares the top five elements in e-commerce retailers need to know and explains why retailers must…

Snap Kitchen debuts free shipping, Whole Foods Market launch

January 31, 2020

Snap Kitchen is launching free ground shipping across 38 states and debuting its chef-prepared meals in dozens of Whole Foods Market stores across Louisiana…

Consumers all in on visual search technology

January 30, 2020

More than half of consumers, seven in 10, who are aware of visual search technology are likely to try it and four in five visual search users have made…

Consumers want a variety of shopping channels, reveals survey

January 29, 2020

A good majority of consumers, 72%, tend to shop retail brands that allow them to purchase and return across channels.

Overcoming "growing pain" barriers in the platform economy

by Lori Torres — CEO, You know!

Lori A. Torres, founder and CEO of Parcel Pending, believes solution-oriented retailers and entrepreneurs must innovate to address barriers within the delivery…

Smartphone shopping getting more popular

January 28, 2020

While 42% of retail sales are being made on a smartphone, retailers are still a bit behind in catching up to the consumer purchase option.

Top 7 Usecases for Touchscreen Object Recognition

This whitepaper presents some of the most exiting usecases of touchscreen object recognition for interactive displays, tables and video walls.

Presented by eyefactive GmbH

Why retailers should adopt a flexible e-commerce strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In an interview with Retail Customer Experience, Darin Archer, chief strategy officer at Elastic Path, details the importance of deploying flexible e-commerce…

How would your CFO measure customer engagement and experience?

by Jean Belanger — CEO, Cerebri AI

Jean Belanger, co-founder and CEO of Cerebri AI, zeroes in on how artificial intelligence and a data-driven approach can help brands understand customer…

Mastercard says holiday e-commerce sales enjoy record surge

January 3, 2020

Mastercard released its SpendingPulse report that said that U.S. retail sales grew 3.4% during the holiday season in 2019, with online sales growing almost…

How web-based 3D, AR tools enhance the customer shopping experience

Rob Weaver, chief revenue officer at Vertebrae, shares insight on how 3D and augmented reality shopping tools can prevent returns by boosting confidence that…

Look Back: Top retail customer experience blogs of 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.

Why headless commerce equals compelling customer content

Jay Stotz, co-founder and CTO at Springboard Retail, shares insight on the rapid rise in worldwide devices and the need to create compelling, seamless customer…

JRNI CEO on how tech is bridging the digital-to-physical divide in retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…

Gap between retail winners and losers getting bigger

December 18, 2019

Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…