7 ways to keep, and serve, Millennial customers

Customer service must evolve from being Baby Boomer-specific to Millennial-centric.

Deloitte's back-to-school survey finds frugality will rule

July 29, 2013

Although consumer confidence in the economy has increased, the back-to-school shopping season will see shoppers hold tight to their purse strings, according to…

Asda forecasts omnichannel for 2013 holiday season

July 29, 2013

The European grocery chain Asda expects that 75 percent of its customers will shop across bricks and clicks this Christmas, according to an article on Retail…

Amazon winning the price-comparison battle, study finds

July 26, 2013

A new study from Parago suggests that more than half of smartphone owners regularly use their device while in-store to commit showrooming, with Amazon as the…

SmartHub benchmarking study focuses on status of omnichannel

July 26, 2013

The commerce solution provider Innotrac Corp. released its latest SmartHub eCommerce benchmarking analysis, evaluating omnichannel retailing and the data…

Consumers don't think in terms of channels. Retailers do.

by Chris Petersen — Owner, IMS

As I prepare to meet with a number of groups and retailers around the world, their No. 1 question is about predicting what must change in retail in order to be…

Are Nordstrom and Pinterest made for each other?

Nordstrom is big on Pinterest, but will the social media site be big inside the chain's department stores?

Unbound Commerce intros Oracle ATG compatibility for kiosks, tablets

July 25, 2013

Unbound Commerce has announced the launch of a new tablet and kiosk commerce solution for online retailers using the Oracle ATG Web Commerce platform.

Jay-Z's Rocawear chain deploys iPad POS and kiosk system

July 24, 2013

A joint solution by Teamwork Retail and ArmorActive has rolled out in Jay-Z's Rocawear retail chain, the companies announced. Teamwork Retail was tapped for an…

Are retailers down under on the fast track to mobile payments?

July 23, 2013

Australian retailers may be poised for the broad adoption of mobile payment technology. According to an article on ZDNet, there is a strong desire among the…

Shopkick beefs up anti-Amazon arsenal with in-app purchases

July 23, 2013

The iOS and Android app Shopkick, which enables users to search for items, find out where to buy them and then automatically check in at the brick-and-mortar…

UK's Argos taps Blippar for AR catalog

July 23, 2013

The U.K. retailer Argos has launched its first digitally interactive paper catalog with help from Blippar's augmented reality technology.

Target takes aim at busy moms with mobile app promo (Video)

July 22, 2013

Target has begun a full-scale push to promote its mobile app, which touts features such as daily deals and product reviews.

Italy's Coop Group deploys self-scanning by Datalogic

July 18, 2013

The Italian consumer cooperative Coop Estense is rolling out a self-scanning shopping solution by Datalogic. The Coop Group deployed 600 Joya terminals and the…

ShopTV launches on Samsung Smart TVs

July 17, 2013

Another commerce term can be added to the conversation about retail, as the letter "t" joins the ranks of "e" and "m." Television commerce ("t-commerce")…

Commentary: 4 benefits of omnichannel retailing

Retailers need an omnichannel strategy to maintain a competitive edge and retain the connected shopper.

Study: 16% of US consumers have shopped via mobile

July 15, 2013

New research from Havas Worldwide and Market Probe International suggests that consumer shopping via mobile channels is far less commonplace in the U.S. than…

Online retailers increasingly moving into the real world

July 12, 2013

Among online-only retailers, opening brick and mortar locations is an emerging trend, according to a report in the Seattle Times.

Vendaria launches cloud-based product discovery platform Sidekick

July 11, 2013

Vendaria Media, a provider of digital merchandising tools and services to leading manufacturers and retailers for more than a decade, has introduced its…

Oracle shares customer experience findings from global research

July 11, 2013

Oracle recently conducted research into the shopping needs and expectations of consumers in Brazil, China, Germany, Japan, Russia, the UK and the US, in an…