Hybris study finds consumers prefer to purchase direct from retailer, instead of via social media

October 3, 2012

The communication software provider Hybris announced the results of its U.S. 2012 Social Media and Shopping Survey which analyzed U.S. consumers' attitudes…

Target app to support Passbook in iOS 6

October 2, 2012

Target announced yesterday its support for Passbook in iOS 6 on the iPhone and iPod touch, according to a company press release.

NRF forecasts 4.1 percent growth in holiday sales

October 2, 2012

Tempered by political and fiscal uncertainties but supported by signs of improvement in consumer confidence, holiday sales this year will increase 4.1 percent…

LightSpeed offers retailers omnichanel reach with latest platform

October 1, 2012

The Canadian software company LightSpeed today announced the release of its 3.7 Apple-based core platform. The software enables retailers to interact with…

The iPhone 5: Our best bet for clipping and saving trust?

by Bryan Pearson — President, LoyaltyOne

Of the many features the newly released iPhone 5 can offer, one of the most compelling for the consumer is this: It eliminates the clip-and-save.

Survey shows an increase of mobile use in retail

September 25, 2012

With multichannel retail growing in acceptance and significance, many retailers are experimenting with mobile as part of their in-store experience.

Nordstrom VP gives warning at conference

September 20, 2012

Nordstrom VP Jamie Nordstrom spoke last week at the shop.org conference and discussed the evolution of the department store into online sales, according to an…

Walgreens, LoyalBlocks unveil loyalty innovations

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The Walgreens app lets customers scan their mobile devices to earn points and redeem awards without a physical card.

Retail 'channel surfing' and its implications for sales, customer service and team morale

by Micah Solomon — president, four aces inc

Never forget: Your customers are likely to use the different sales channels you offer in different ways. Some of your customers may buy exclusively over the…

Empowered consumers drive future of retail, study shows

September 18, 2012

This week in London, leading retailers are gathering for the World Retail Congress. At the center of the conversation is how the empowered consumer, or the…

Customer experience management 101: Identifying channels of communication

by Kimberly Nasief — President, Measure Consumer Perspectives

Customer experience management has changed, thanks to the digital age. Social media has changed the way businesses interact with their customers. No matter the…

The new 'super shopper' and the fate of bricks and mortar retail

Despite the mobile boom, 90 percent of consumers still embrace the physical store when making retail purchases.

Charlotte Russe looks to MICROS-Retail to revamp retail strategy

September 11, 2012

MICROS-Retail, a division of MICROS Systems Inc., announced a partnership with Charlotte Russe as part of the retailer's move toward an omni-channel retail…

Report: Retailers still conservative about investing in mobile

September 11, 2012

Retailers remain prudent in their financial investments when it comes to mobile objectives, showing tempered future plans for spending on mobile and tablet…

NRF going to court to block swipe fee lawsuit settlement

September 11, 2012

The National Retail Federation today announced that its Board of Directors has authorized the Federation to go to court to block the proposed $7.25 billion…

Back to school shopping drives retail revenue up 11 percent

September 5, 2012

U.S. consumers took advantage of back to school shopping this summer, according to findings from IBM. Over the months of July and August sales grew by 1…

7 easy ways to get more visitors to your retail website

by Bob Phibbs — CEO, The Retail Doctor

Any retail consultant knows that more traffic to your brick and mortar retail store means more sales.

Groupon exec pushing growth

August 24, 2012

Groupon's recently named VP of operations, Kal Raman, is driving an overhaul of the daily deal website's sales and payment processes in hopes of convincing…

RCE Podcast episode 8: This week's big changes at Best Buy, Groupon

Two big retail names announced big changes this week: Best Buy installed its new CEO, and Groupon shook up its leadership with a new emphasis on its…

Redefining what "good" is, when the goal line keeps moving

by Chris Petersen — Owner, IMS

Bricks and mortar retailers have to be shaking their heads. Just when they think that they've stemmed the tide on one challenge, the standard moves higher.