M-commerce sales shoot up as more consumers buy via mobile

Sales will nearly double this year and more than quadruple again by 2015, report says.

Is online shopping declining?

November 29, 2011

New research is showing that online shopping has nearly reached its peak. Shop Direct Group's sister company, Transactis, measured online shopping activity…

When 2 become 1: John Lewis merges online, offline sales

November 29, 2011

John Lewis, a popular UK department store, is merging online and offline sales with a virtual store allowing shoppers to buy products with smartphones via QR…

Father of RFID dead at 89

November 28, 2011

Charles Walton, inventor of the RFID technology, died Nov. 6 at the age of 89 in California, according to Network World. A memorial service is set for Dec. 1…

PayPal announces monster increase in its m-payment volume on Thanksgiving/Black Friday

by James Wester — Editor 1, Mobile Payments Today

Payment processor releases data on consumers' mobile payment trends over holiday weekend.

Survey names top 10 retailers for customer service

November 20, 2011

Whether it's an unbeatable return policy, a helpful sales associate or 24-hour shopping convenience, holiday shoppers define customer service in a variety of…

NRF: Eight in 10 customers plan to give gift cards this year

November 20, 2011

Thanks to e-gifting, instant delivery through Facebook, personalized video and even mobile options, gift cards have become unique gift ideas in their own…

Torex launches mobile POS platform

November 20, 2011

Torex today launched kachng!, a cloud-based HTML5 point of sale which will work via browsers on tablet devices, smartphones and the traditional POS.

Social shopping: Are we there yet?

Retailers are increasingly turning to social media, but how many have realized its potential?

Speed up sales by using QR codes

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

In addition to sushi and bonsai trees, we can thank the Japanese for QR codes, those black-and-white patterned squares that have become ubiquitous.They were…

Study: Retailers must specialize in multi-channels to reach consumers

November 16, 2011

Boots, the health and beauty retailer headquartered in the UK, offers the best user experience across its online, mobile and in-store platforms, according to…

ShopSavvy releases new, improved version of its mobile shopping app

November 16, 2011

Fresh off a round of $7 million in Series A funding, mobile shopping assistant ShopSavvy released an updated version of its popular app for both iOS and…

Walmart buys mobile company built in Aussie garage

November 13, 2011

Walmart has bought Grabble, a mobile shopping technology start-up company created in an Australian garage.

CETW11: Digital experiences create 'multiverse' of customer engagement

by Christopher Hall

A business strategist looks at how digital technologies expand the three dimensions to expand engagement opportunities.

The five things to know about "Retail Five Things to Know" blog posts

by Mark Murray — Director, The Store Channel

As I am a novice at this "blog thing," I went on a quick web safari to see how my maiden voyage with RCE measured up. On the journey, I discovered the rhythm…

Survey: Retailer digital marketing spending to increase across all channels in 2012

November 7, 2011

While traditional digital channels such as search and email continue to dominate retailer marketing spending, social and mobile channels are growing in…

Report: Mobile device retail traffic will more than double this November

Fifteen percent of people logging onto a retailer's Web site are expected to do so through a mobile device.

Covert loyalty: Treat, or trick?

by Phaedra Hise — Senior Editor, COLLOQUY

Last week I received an invitation to join Zappo's VIP loyalty program. Of course I knew it existed. I had heard that it was a model of customer service and…

Mobile shopping assistant ShopSavvy secures $7M in series A funding

November 2, 2011

"Shopping assistant" ShopSavvy announced it has received $7 million in Series A funding led by Facebook co-founder and investor Eduardo Saverin. Along with the…

Digby demonstrates its In-Store Mobile app

Digby mobilizes retailers by helping them take a strategic approach to in-store mobile engagement and mobile commerce, delivering a unique retail branded…