Batteries Plus embarks on a digital transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…

Neiman Marcus names chief brand, retail officers

January 24, 2023

Nabil Aliffi has been named as chief brand officer and Stefanie Tsen Ward has been promoted to chief retail officer at Neiman Marcus Group.

Bankruptcy ahead for Party City

January 23, 2023

Beleaguered party supply chain Party City has filed for bankruptcy but a financing deal will keep stores open and running.

Chatmeter Again Recognized as Industry Leader in Winter 2023 G2 Reports

Chatmeter, the leader in online reputation and local search marketing management, has announced that it has received top recognition in multiple G2 2023 Winter…

Bed Bath & Beyond shuttering more stores

January 17, 2023

Bed Bath & Beyond is closing more stores than originally planned as it struggles financially.

How data plays into crafting the personalized retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers want and expect a personalized experience. For retailers that means data analysis.

Victoria’s Secret CEO resigning

January 12, 2023

Amy Hauk, CEO of Victoria's Secret brand and CEO of PINK, will leave her roles as of March 31.

Putting the human at the center of digital experience

by Shridhar Iyengar Raman — Global Sales Head Digital Experience, Infosys

Retailers need to make digital experiences more human-centric by bringing people from the edges of the interaction right into its center.

Macy’s didn’t have a super jolly holiday

January 11, 2023

Macy's department store is sticking to its Q4 guidance despite a holiday season that didn't prove as rewarding as expected.

Rite Aid chief leaves role

January 11, 2023

Rite Aid has named an interim chief in the wake of Heyward Donigan, president and CEO, leaving the drugstore brand.

Walgreens: Retail theft may not be so bad after all

January 9, 2023

After declaring retail theft was exploding in 2022, Walgreens is taking a big step back from the declaration regarding shrinkage.

Stitch Fix founder returning as CEO

January 6, 2023

Stitch Fix Founder Katrina Lake is coming back to the CEO role as current CEO Elizabeth Spaulding is leaving after a year and a half on the job.

Experts share top 5 e-commerce trends for 2023

by Mark Hook — VP of Brand & Comms, Brightpearl

Loyalty, inventory, sustainability challenges need attention this year.

Amazon expanding corporate layoffs from 10K to 18K

January 5, 2023

The next massive layoff wave at Amazon will start Jan. 18 as the omnichannel retailer now plans to layoff 18,000 corporate staffers, primarily in the retail…

Bed Bath & Beyond may be headed to bankruptcy

January 5, 2023

Bed Bath & Beyond expects its third quarter results to be so dismal that it may not be able to keep stores operating as sales likely dipped by nearly 30%.

5 things to remember when delivering great experiences

by Bobby Marhamat — CEO, Raydiant

Here are five elements that create a great retail customer experience.

Under Armour taps former Marriott leader as CEO

January 2, 2023

Under Armour has hired Stephanie Linnartz as its chief executive.

2023 Ahead: Tech, e-commerce predictions for retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To get insight on what's to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for…

2022 Look Back: The year's top 5 CX blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.

2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.