Omnichannel News & Media

How retailers can give what beauty shoppers want: A personal customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…

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Paris fashion icon Balmain boosts order management to improve experience

June 15, 2023

Parisian fashion house Balmain is deploying the distributed order management system from Fluent Order Management across its online boutiques, in the Americas…

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How modern e-commerce brands can build lifelong customer relationships

by Shilpi Narang — SVP of Customer Experience, Bolt

Three tips to take shoppers from browsers to buyers to customers.

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2023 ICX Summit: Crafting an inclusive experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

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J Crew taps Obsess to power immersive virtual store experience

June 13, 2023

Fashion retailer J.Crew has launched an immersive virtual store that offers a 3D experience in celebration of the retailer's 40th anniversary.

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'Skimpflation’ reflects higher consumer cost challenge

June 13, 2023

Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.

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Carhartt names Tara Roemke as merchandising VP

June 12, 2023

Tara Roemke has been named VP of global merchandising for Carhartt, a family-owned workwear brand.

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PetSmart’s loyalty strategy is all about getting personal

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The pet retailer’s loyalty program is at 60 million members and counting.

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Embracing innovation in changing times

by Alicia Lavay — Executive Director, ICX Association

ICXA Executive Director Alicia Lavay shares how retailers and brands can pursue bulletproof innovation by being agile and adaptable.

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Why customer service needs to embrace new working models

by Roger Beadle — CEO, Limitless

Reasons why retailers should be embracing Gig Customer for Service, a flexible-by-design-model that utilizes gig workers across the world.

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Walmart tweaks packaging, fulfillment process to reduce waste

June 5, 2023

Walmart customers picking up items at curbside, or through home delivery, will see a change when it comes to product packaging.

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Retailer inventory piles on the decline

May 30, 2023

The midway point of 2023 brings good news regarding the swelling and challenging merchandise inventory retailers have been grappling with for most of a year…

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D2C fashion brand taps former Microsoft leader as chief

May 30, 2023

Shobitam, a D2C ethnic fashion brand, has hired on Raghu Sethuraman as chairman and CEO.

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ICXA retail peer group talks automation, consumer behavior

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.

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Home goods retailer taps Bluecore to drive digital marketing

May 25, 2023

Lulu and Georgia, a home goods retailer, is deploying Bluecore's retail growth automation system to drive its digital marketing efforts and so far the results…

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Specialty retailer deploys Oracle tech to boost inventory management

May 24, 2023

WH Smith North America, which includes the Marshall Retail Group, a specialty retailer in the airport market, is deploying Oracle technology for better…

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India jeweler teams with Yantra on digital transformation

May 23, 2023

CaratLane, India's largest omnichannel jeweler, is partnering with Yantra, a management and business consulting firm, for a digital transformation that will…

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Fashion retailer taps Stylitics for styling, product recommendations

May 23, 2023

Windsor LLC, a family-owned women's fashion retailer founded in 1937, is teaming up with Stylitics, an AI-powered digital merchandising platform, to launch…

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Grocery, online sales spur Walmart earnings

May 22, 2023

Grocery growth and e-commerce results are prompting Walmart to be a bit more optimistic about its full-year projections as its fiscal Q1 sales jumped nearly 8%.

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Target chief cites ‘softness’ regarding Q1 results

May 18, 2023

Target sales grew 0.5% due to what company leaders call "continued softness" in discretionary product categories but were happy with store traffic growth of…

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