5 tips for overcoming retail bottlenecks during holidays

by John O'Kelly — founder and CEO, Newcastle Systems

The holiday season is an opportunity for retailers to make a lasting impression on customers, which can translate into long-term loyalty and increased business…

How retailers are reinventing physical storefronts

by Mayank Ranjan — SVP & Regional Head – Consumer, Retail & Logistics at Infosys, Infosys

The retail shopping experience has dramatically changed over the past two decades, and it’s destined to continue changing, with a merging of the in-store and…

NCR Voyix reports Q3 2023 sales gain

November 16, 2023

NCR Voyix reported a sales increase and an income decline for Q3 2023 in its first quarter as a standalone company, according to an earnings report. NCR Corp.

Chatmeter Commits $30,000 in Charitable Donations to San Diego-Based Organizations

Chatmeter, a leader in brand intelligence and reputation management, today announced the company has pledged $30,000 to three San Diego-based organizations…

Disconnects are key barriers to boosting customer experience

November 14, 2023

Significant disconnects between physical and digital commerce and store and corporate leadership are key barriers to improving the retail customer experience.

Costco chief stepping down come new year

November 10, 2023

Craig Jelinek, Costco's CEO, will step down come Jan. 1 2024 and Ron Vachris will take the helm.

Poor inventory visibility puts customer trust in jeopardy

November 10, 2023

Retailers are struggling to maintain trust with customers due to the persistent sales cancellation caused by poor inventory visibility.

Fisheries Supply taps Constructor to improve the digital customer experience

November 8, 2023

Fisheries Supply, a distributor of marine products that serves boatyards, fisherman, recreational boats worldwide, is boosting the digital customer experience…

Transforming trust: Rethinking retailer-consumer relationships

Trust is not just an intangible concept but rather carries genuine value for retailers.

Growing customer loyalty in an omnichannel world

by Sarah West — Vice President, Head of Carat Strategy, Fiserv

By integrating commerce experiences within their own digital ecosystem, retailers can simplify how customers earn, shop, and save while engaging customers in…

Phantom inventory haunting retailers

November 3, 2023

As a third of U.S. shoppers experience an out-of-stock experience retailers are being haunted by phantom inventory.

Retail shrink, demand forecasting top retailer challenges

November 2, 2023

Eight in 10 retailers agree minimizing fraud and retail shrink is a significant challenge as is the ability to forecast demand.

Consumers rank ease of use tops in digital experiences

November 1, 2023

When it comes to the digital experience 81% of consumer rank ease of use as most important and 63% are most concerned about identity theft.

Top consumer trends for marketers this holiday season

Kassi Socha, director analyst in the Gartner Marketing practice, shares insight on how marketers can adjust to the changing landscape in retail for not only…

PredictSpring AI POS feature aims to enhance store associate experience

October 27, 2023

PredictSpring, an omnichannel commerce and POS provider, has launched an AI-powered voice assistant for its Modern POS featuring natural language using…

Talking With: Nikki Baird, VP of strategy, Aptos

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Nikki Baird, VP of strategy at Aptos, share her insights on this year's holiday season and how retailer's will fare given the challenges they face.

Retail sales grew in September despite economic headwinds

October 26, 2023

Retail sales continued to grow in September despite consumers dealing with economic pressure, according to the National Retail Federation.

Rising costs impacting holiday spend

October 25, 2023

As of August 27% of consumers started holiday shopping and by the end of October the figure will reach 55%, according to holiday shopping data from Jungle…

How retail associate happiness plays into customer, employee experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…

Dollar General former CEO returns

October 18, 2023

Todd Vasos, who served as Dollar General CEO for seven years before retiring last year, is now back at the helm.