Swipe fees could cost consumers this holiday season

December 21, 2023

The swipe fees banks charge retailers to process credit card purchases could cost consumers nearly $20 billion in higher prices this holiday season.

How brands can drive customer engagement, loyalty in the digital age

by Vipin Porwal — CEO and founder, Smarty

Standing out in the digital age requires brands to go the extra mile with their online presence. That means prioritizing customers and giving them an…

Experience key to how retailers should prepare for the holiday season

by Ken Colbert — General Manager, DiveShop360

This year, a majority of Americans (92%) say they would rather receive experiences over physical gifts, setting the tone for what retailers can expect in the…

Metrigy research analyst shares insight on improving retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…

Sporting goods retailer deploys Teamwork Commerce POS

December 11, 2023

Innovasport, a sporting goods retailer in Mexico, has deployed the Teamwork Commerce POS solution across the retailer's 250-plus locations.

Preparing for the ‘Zero Consumer’ this holiday season: What retailers need to know about the ‘Retail Reset’

by Cynthia Sener — President, Go to Market, Chatmeter

With the holiday season upon us, businesses must brace themselves for a new type of customer—the "Zero Consumer." This is a consumer who demands a…

PwC leader talks robust holiday season spend, consumer trends

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…

Hardware chain taps Upside for digital customer engagement

December 7, 2023

The Aubuchon Company, a fourth-generation family-owned hardware chain is teaming up with Upside, a digital marketplace, to offer cash back opportunities and…

Pet Supermarket taps retail veteran as CEO

December 7, 2023

Rich Tannenbaum has been named as CEO for Pet Supermarket, a pet supply retailer with over 225 locations.

Convenience and fuel retail trends to watch

As the year closes out, and 2024 budgets are finalized, the c-store industry will likely see more plans announced for the installation of self-service…

How retailers are reinventing physical storefronts

by Mayank Ranjan — SVP & Regional Head – Consumer, Retail & Logistics at Infosys, Infosys

The shopping experience has dramatically changed over the past two decades, with a merging of the in-store and online experiences. Retailers who understand…

Ikea doling out $54M in bonus pay

December 4, 2023

Ikea plans to deliver $54.5 million in bonus payouts to workers given a record-high sales year.

Free webinar offers tips, guidance for optimizing retail CX

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…

Simplifying the retail shopping experience: A pathway to enhanced customer loyalty

How do you cater to the diverse customer preferences and needs without diluting your brand consistency? Take a look at how major companies are simplifying the…

Reducing friction in customer experience: 6 strategies to boost online retail conversions

Embracing innovation in the customer experience has become a critical determinant of success in today's competitive retail market. Here we share six key…

Brick, Click, & Beyond: Dissecting Retail’s Hurdles and Designing the Ultimate CX Blueprint

Winning in today’s rapidly evolving retail landscape requires an urgent understanding of critical challenges in both brick-and-mortar and online sectors and…

Navigating inflation, personalization in retail come 2024

by Rob Weisberg — EVP & PRESIDENT, INCENTIVES & LOYALTY, INMAR INTELLIGENCE

Brands and retailers must adapt their strategies to retain shopper loyalty amidst inflationary pressures.

Retail’s 3 Ps for making the holiday season the most wonderful time of the year

by Neeraj Methi — Vice President of Solutions, BeyondID

In making a commitment to simplify payment, embrace personalization, and go passwordless, retailers can create a more frictionless and secure holiday shopping…

Avon steps into franchising in UK

November 20, 2023

Beauty product retailer Avon is launching stores in the U.K.

Home Depot captures highest market share among retailers

November 20, 2023

Home Depot captured the highest market share across retailers, 31.9%, in September and won in every region except in the South where Lowe's captured a bit more…