2023 Ahead: Tech, e-commerce predictions for retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To get insight on what's to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for…

2022 Look Back: The year's top 5 CX blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.

2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

Walmart CEO: Retail theft could drive store closures, price increases

December 16, 2022

Retail theft is increasing and impacting big and small brands, including the biggest retailer, Walmart.

Diebold Nixdorf taps Ilhami Cantadurucu EVP/global retail

December 12, 2022

Ilhami Cantadurucu Diebold Nixdorf Inc. has promoted Ilhami Cantadurucu from head of retail global accounts to executive vice president, global…

Principles of transformative experience design (Part 2)

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

In this second part of a two-part series, Lisa Powers, associate UX director at Capgemini, discusses the second set of principles of transformative experience…

A new age of retail: How retailers can define themselves by defining success

by Troy Townsend — CEO, Zitcha

A new age of retail media is about to dawn, and retailers who missed the wave in the cookie age have a chance to seize success and status for themselves. But…

H&M slashing workforce to cut costs

December 6, 2022

Fashion retailer H&M plans to eliminate 1,500 job, across its global workforce in an effort to trim costs and boost efficiency.

10 principles of transformative experience design (Part 1)

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

In the first segment of a two-part series Lisa Powers, associate UX director at Capgemini Americas, discusses the first five, of 10, experience design…

Ikea launches $10M social fund for workers

November 23, 2022

Ikea is launching a $10 million social fund, as well as offering bigger staff discounts, to support workers dealing with higher living costs.

Amazon laying off thousands of employees starting this month

November 22, 2022

Amazon is reportedly cutting 10,000 jobs starting this month which will focus on the retail division, devices unit and human resources.

Home Depot beats analysts predictions in Q3

November 18, 2022

Home improvement retailer The Home Depot reported nearly a 6% spike in revenue for Q3, hitting $38.87 billion, and besting analyst expectations of $37.…

Kohl’s chief to lead Levi Strauss

November 14, 2022

Kohl's top chief, Michelle Gass, is leaving the role come December.

Puma partners with Nedap on inventory strategy

November 8, 2022

Puma North America is deploying Nedap RFID technology to gain greater visibility into inventory processes.

Sears emerges from bankruptcy

November 8, 2022

Sears, once a brand-name retailer dominating in the suburbs, has emerged from bankruptcy with less than 24 stores in operation.

NRF: Healthy holiday sales season ahead

November 7, 2022

This year's holiday sales season will be healthy despite economic challenges and inflation concerns.

Amazon puts a hold on corporate hiring

November 4, 2022

Amazon won't be hiring any corporate-level leaders or executives for the next few month, citing the economy.

How Millennials and Gen Z Are Changing the Future of Customer Service

Customer loyalty is changing: Brands need to keep up with and exceed customer expectations more than ever, especially for younger generations. The main…

Bed Bath & Beyond names interim chief to permanent role

October 28, 2022

Sue Gove, who has been serving as interim CEO for Bed Bath & Beyond, has been given the role officially.

5 shopper experience essentials for Black Friday

by Peter Messana — CEO, Searchspring

Here is a checklist of five shopper experience essentials retailers need to win Black Friday.