Amazon raises hourly wage ahead of holiday season

September 30, 2022

Amazon is boosting its average hourly starting pay for frontline warehouse workers from $18 to more than $19 which it says reflects almost a $1 billion…

3 experts share predictions for 2022 holiday retail sales season

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With so much economic turmoil, and shoppers flowing back into stores, the 2022 holiday sales season is likely not to be typical in any manner.

PepsiCo Foodservice exec talks unattended retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Research confirming the consumer's preference for self-service convinced PepsiCo Foodservice to develop a solution enabled by AI and computer vision tech for…

Black Friday: Taking advantage of high consumer engagement for future wins

by Michael D. Fisher — CEO, 3radical

Black Friday presents a critical opportunity for brands and retailers to expand their customer base. A key to success is turning Black Friday shoppers into…

Target CEO commits to 3 more years at helm

September 7, 2022

Target CEO Brian Cornell will continue in his role for the next three years while Arthur Valdez, EVP and chief supply chain and logistics leader, has retired…

Study reveals 4 pillars driving tech innovation in customer service

August 29, 2022

Getting connected, process orchestration, knowledge and insight, and resource management are the four driving forces when it comes to tech innovation in…

Retailers deploy NewStore mobile POS

August 26, 2022

The Mackage and SOIA & KYO retail stores are deploying NewStore's mobile POS and OMS to boost inventory management and store fulfillment and create an…

How to measure the impact of UX design on digital CX

The answer to a delightful customer experience is all about improving customer experiences across the website, mobile app, in-person interactions and…

Foot Locker taps former Ulta chief as CEO

August 24, 2022

Foot Locker Inc. has named Mary Dillon, former chief executive for Ulta Beauty Inc., as its next CEO.

Omnichannel excellence is the difference between haves and have nots in retail

by Ush Shukla — Distinguished Engineer, Solace

The boundaries between digital and physical shopping experiences have now blurred for good, and the retailers best prepared for this are those that provide…

NRF: Economy strength keeping recession at bay

August 10, 2022

The U.S. economy isn't in a recession and there likely won't be one this year, according to the National Retail Federation.

Healthy growth rate for omnichannel activity

August 9, 2022

Households that shop both in-store and online are growing at a rate of 10% year-over-year and online household penetration is now 6.4%, a 60% spike from…

7-Eleven reduces corporate head count

August 2, 2022

Convenience chain 7-Eleven has cut about 880 U.S. corporate jobs.

Christmas in July: 5 ways online retailers should prepare for holiday shopping crush

by Matthew Furneaux — Director of Location Intelligence, Loqate

Retailers must capture the heart of the digital consumer to be successful in the 2022 holiday season.

E-tailer Shein hits Canada with a pop-up

July 26, 2022

Shein, an e-tailer on social media platform TikTok, recently held a successful, first-ever pop-up experience in Canada.

Diebold Nixdorf exec to exit under cost cutting initiative

July 19, 2022

The departure of Ulrich Näher, Diebold Nixdorf Inc.'s chief commercial officer, is part of a shift to a leaner business model, a spokesperson for the company…

Kanye West may be launching physical retail stores

July 18, 2022

Kanye West, known as Ye, reportedly has trademarked "YZYSPLY" as a first step toward establishing brick-and-mortar retail stores.

4 preparation steps for the 2022 holiday retail season

by Eric Best — CEO & Co-founder, SoundCommerce

Solid preparation ahead of the 2022 holiday season is the key to success for retailers.

Hugo Boss taps Nedap tech to boost customer experience

July 15, 2022

Global retailer Hugo Boss is deploying the Nedap iD Cloud platform to gain deeper and clearer supply chain visibility, boost merchandise availability and…

Cotton On Group taps Lexer to boost customer experience

July 13, 2022

Cotton on Group, a company of fashion and lifestyle retailers, is tapping customer data experience platform Lexer to boost the customer experience strategy for…