Enhancing operational excellence via tech to boost in-store CX

by Mike Debnar — Retail Solution Principal, Medallia

Technology can help retailers enhance in-store operations to drive the customer experience.

Walmart CEO talks inflation impact

February 24, 2023

Walmart is experiencing impacts from food inflation, calling it the "most stubborn of the categories," in relating to the company's Q4 earnings.

Perceptions, and Preferences Around Online Reviews; Highlights Opportunities for Brands

Customers see online reviews as a two-way dialogue and want brands to participate; technology like ChatGPT and the Metaverse offer opportunities for innovation

The many reasons why customer needs, expectations are rapidly changing

The definition of a 'good customer experience' today is nowhere as simple or straightforward as it was just a few decades ago.

Tuesday Morning shuttering lots of stores

February 17, 2023

Retailer Tuesday Morning, which filed for bankruptcy this month, is planning to shutter over half of 487 stores across 40 states.

Why the retail return strategy requires a big focus

Retail winners in 2023 will be those who place the customer first.

Scottish retailer closing all stores

February 13, 2023

M&Co, a Scottish retailer, is shuttering all its 170 stores and its brand has been bought by AK Retail Holdings which owns several clothing brands. The…

How technology drives frictionless retail to new level

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of shopping technology providers presented innovations that eliminate customer friction during the recent CES show in Las Vegas.

NRF: Recession unlikely, growth ahead

February 7, 2023

A U.S. recession is unlikely and there will be slight growth this year, according to National Retail Federation Chief Economist Jack Kleinhenz.

How retailers can beat the post-holiday sales slump

by Susan Jeffers — CEO, XY Retail

To beat the post-holiday sales slump, retailers can follow several strategies.

Excess stock a challenge for half of U.S. retailers

February 6, 2023

Half of U.S. retailers are grappling with excess stock just as the brands are dealing with the annual wave of product returns, with 27% writing off excess…

Automated tech, revenue top of mind for retailers

February 2, 2023

Just over one third of U.S. retailers, 33%, are building entirely separate market approaches to appeal to Gen Z consumers and 77% plan to expand the number of…

Guitar retailer moves to cloud for omnichannel strategy

February 1, 2023

Guitar Center Inc., which sells musical instruments in the U.S., is redeploying its data centers to Oracle Corp.'s cloud platform for better support of its…

Pool services brand deploys tech to connect online, in-store experiences

February 1, 2023

Poolwerz, a leading franchise pool service brand, is driving a digital transformation strategy with the deployment of Spryker, an enterprise marketplace…

How smartphones can shape the retail buying experience

Adopting a mobile-first approach to personalize the retail experience can build a community of customers who are better informed, more engaged and – most…

Bank Customer Experience Summit to join forces with ICX Summit in 2023

by Bradley Cooper — Editor, Connect Media

2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking…

Lululemon teams with Nedap Retail to boost omni-guest experience

January 31, 2023

Athletic apparel retailer lululemon is partnering with Nedap Retail, an RFID solution provider, to boost the omin-guest experience across its 600-plus stores…

Batteries Plus embarks on a digital transformation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…

Neiman Marcus names chief brand, retail officers

January 24, 2023

Nabil Aliffi has been named as chief brand officer and Stefanie Tsen Ward has been promoted to chief retail officer at Neiman Marcus Group.

Bankruptcy ahead for Party City

January 23, 2023

Beleaguered party supply chain Party City has filed for bankruptcy but a financing deal will keep stores open and running.