Gap CEO Sonia Syngal stepping down

July 12, 2022

Gap Inc. CEO and President Sonia Syngal is leaving her role and Bob Martin, the retailer's executive chairman, will serve as interim chief during the search…

Home Depot taps Aruba platform to power customer, associate experiences

July 8, 2022

The Home Depot is deploying the Aruba ESP, via Hewlett Packard Enterprises' GreenLake for Aruba networking, to advance the customer and associate experience…

Omnichannel investment up, yet retailers falling short of seamless experiences

July 7, 2022

Retailers and brands are increasing omnichannel investment but a majority are still falling short when it comes to implementing best practice capabilities and…

Alicia Lavay named executive director for the ICX Association

July 6, 2022

Networld Media Group President and Publisher Kathy Doyle has appointed Alicia Lavay to executive director of the company's Interactive Customer Experience…

Amazon names Doug Herrington as worldwide store boss

June 30, 2022

Doug Herrington is now CEO of Worldwide Amazon Stores following the departure of Amazon's tenured operations leader Dave Clark, who headed up warehousing and…

Bed Bath & Beyond chief leaves amid deepening sales loss

June 29, 2022

Bed Bath & Beyond CEO Mark Tritton has left his role and a Q1 earnings report reveals the retailer missed analysts' earnings and sales expectations.

Kohl’s sale price could be $8B, claims report

June 9, 2022

Kohl's, which is in exclusive sale talks with Franchise Group Inc., could sell for $8 billion and be financed mostly by selling the brand's real estate.

Amazon consumer chief heading to start-up as CEO

June 8, 2022

Just about a week after it was announced Dave Clark was leaving his role as Amazon's worldwide consumer leader come July 1, Clark has been tapped as CEO for…

5 strategies to optimize digital journeys for BOPIS customers

by Yaron Morgenstern — CEO, Glassbox

Five tips that can guide digital strategy, using BOPIS to boost customer experience, and build long-term customer loyalty.

Kohl’s in sale talks with retail holding firm

June 7, 2022

Kohl's Corp. and Franchise Group Inc. are in "advanced" talks regarding an acquisition that may value the retailer at about $8 billion.

Earnings a mixed bag for GameStop

June 6, 2022

While GameStop posted $1.38 billion in net sales for the quarters through April 30, on an adjusted basis it reported a loss of $2.08 a share.

Walmart stores playing big role as fulfillment centers

June 6, 2022

While Amazon is busy building out warehouse distribution fulfillment centers, Walmart is turning its stores into fulfillment centers as the two mega leading…

Retail workers are in the driver's seat so that requires hyper-flexible hiring practices

by Aakash Kumar — CEO and Founder, Shiftsmart

It’s a long road ahead for retailers in this tight labor market, but there are actionable strategies to help make it a smoother ride for employers and workers.

Amazon, Walmart, CVS Health lead list of top 25 retailers tops in revenue

May 31, 2022

The top 25 retailers, by revenue, won't surprise many in the retail industry.

Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.

New Partnerships Ease Customer Service Burden in Post-Pandemic World

Businesses who included bill pay kiosks as part of their pandemic strategy realized 10 benefits that will continue to drive revenue and customer satisfaction…

Macy’s profits, sales beat street expectations

May 27, 2022

Macy's, despite inflation, higher gas prices and supply chain issues, reported Q1 profits and sales that beat analyst predications.

Experts ponder the future of retail

A panel of experts at the NAMA show sought to unpack changing consumer work habits and how traditional service industries can reposition themselves to meet…

Walgreens taps ex Calvin Klein chief as CMO

May 20, 2022

Walgreens has named Linh Peters as chief marking officer and appointed two senior leaders to drive its expanding healthcare effort.

Under Armour CEO stepping down

May 19, 2022

Under Armour CEO and President Patrik Frisk will leave his role as of June 1 and the leisure athletic brand has appointed Colin Browne, COO, as interim chief.