Amazon puts a hold on corporate hiring

November 4, 2022

Amazon won't be hiring any corporate-level leaders or executives for the next few month, citing the economy.

How Millennials and Gen Z Are Changing the Future of Customer Service

Customer loyalty is changing: Brands need to keep up with and exceed customer expectations more than ever, especially for younger generations. The main…

Bed Bath & Beyond names interim chief to permanent role

October 28, 2022

Sue Gove, who has been serving as interim CEO for Bed Bath & Beyond, has been given the role officially.

5 shopper experience essentials for Black Friday

by Peter Messana — CEO, Searchspring

Here is a checklist of five shopper experience essentials retailers need to win Black Friday.

Retailers optimistic despite challenges in holiday season

October 11, 2022

Retailers are generally optimistic about the upcoming holiday season and there will likely be a ramp up in promotion despite challenges such as inventory…

Target taps Prat Vemana as chief digital, product leader

October 10, 2022

Prat Vemana has been named EVP, chief digital and product officer at Target and begins the role as of Oct. 3.

Many retailers unprepared to manage digital operations

October 5, 2022

While the number of digital assets and digital orders is expected to grow 24% and 16% respectively next year, just 32% of retailers believe they will be…

Amazon raises hourly wage ahead of holiday season

September 30, 2022

Amazon is boosting its average hourly starting pay for frontline warehouse workers from $18 to more than $19 which it says reflects almost a $1 billion…

3 experts share predictions for 2022 holiday retail sales season

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With so much economic turmoil, and shoppers flowing back into stores, the 2022 holiday sales season is likely not to be typical in any manner.

PepsiCo Foodservice exec talks unattended retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Research confirming the consumer's preference for self-service convinced PepsiCo Foodservice to develop a solution enabled by AI and computer vision tech for…

Black Friday: Taking advantage of high consumer engagement for future wins

by Michael D. Fisher — CEO, 3radical

Black Friday presents a critical opportunity for brands and retailers to expand their customer base. A key to success is turning Black Friday shoppers into…

Target CEO commits to 3 more years at helm

September 7, 2022

Target CEO Brian Cornell will continue in his role for the next three years while Arthur Valdez, EVP and chief supply chain and logistics leader, has retired…

Study reveals 4 pillars driving tech innovation in customer service

August 29, 2022

Getting connected, process orchestration, knowledge and insight, and resource management are the four driving forces when it comes to tech innovation in…

Retailers deploy NewStore mobile POS

August 26, 2022

The Mackage and SOIA & KYO retail stores are deploying NewStore's mobile POS and OMS to boost inventory management and store fulfillment and create an…

How to measure the impact of UX design on digital CX

The answer to a delightful customer experience is all about improving customer experiences across the website, mobile app, in-person interactions and…

Foot Locker taps former Ulta chief as CEO

August 24, 2022

Foot Locker Inc. has named Mary Dillon, former chief executive for Ulta Beauty Inc., as its next CEO.

Omnichannel excellence is the difference between haves and have nots in retail

by Ush Shukla — Distinguished Engineer, Solace

The boundaries between digital and physical shopping experiences have now blurred for good, and the retailers best prepared for this are those that provide…

NRF: Economy strength keeping recession at bay

August 10, 2022

The U.S. economy isn't in a recession and there likely won't be one this year, according to the National Retail Federation.

Healthy growth rate for omnichannel activity

August 9, 2022

Households that shop both in-store and online are growing at a rate of 10% year-over-year and online household penetration is now 6.4%, a 60% spike from…

7-Eleven reduces corporate head count

August 2, 2022

Convenience chain 7-Eleven has cut about 880 U.S. corporate jobs.