How D2C disrupts industries: An in-depth look

by Jay Sackos

D2C helps retails deal directly with the customers without any mediators, thus making the business model leaner and even cost-effective.

Target Q1 sales, traffic on positive track

May 18, 2022

Target's Q1 2022 earnings reveals a comparable sales growth of 3.3%, traffic growth of 3.9% and digital comparable sales of 3.2%.

The retail CX future Is all about in-location experiences

by Bobby Marhamat — CEO, Raydiant

The retail future remains about experiences, including those that take place in stores. With clear objectives, and a will to serve your customers, the future…

Old Navy CEO leaves leadership role

April 28, 2022

Nancy Green, Old Navy's CEO and president, left her role last week and Gap Inc. CEO Sonia Syngal will lead the brand while an external search is conducted to…

Lululemon embarks on growth plan to double revenue

April 26, 2022

Lululemon is launching a four-year growth strategy aimed at doubling men's wear and digital revenue and quadrupling international revenues.

5 Retail Digital Signage Trends for 2022

Digital signage is very dynamic, with new trends emerging each day. So, tag along to learn about five digital signage trends for 2022.

Presented by eyefactive GmbH

Consumers willing to share data for the right value proposition

April 14, 2022

Consumers are willing to share data to get more from retailers, in-store and online, if it means more loyalty program benefits, special discounts and offers…

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

NRF issues list of top 50 retailers

March 30, 2022

This year's list of the top 50 retailers, issued by the National Retail Federation, has more than a few well-known brands.

Product visuals are the enabler of e-commerce trends

by Alexandre de Vigan — Founder and CEO, nfinite

Advancements in technology take advantage of CGI/ 3D visualization, which can greatly reduce the production costs and time, while generating unlimited visuals…

Strong integration key to seamless, hybrid customer journey

March 29, 2022

Consumers today expect a well-integrated mix of digital and in-person touchpoints and expect seamless retail experiences regardless of what channel is being…

4 strategies to boost revenue by reimagining customer journeys

By strengthening the connection between physical and digital shopping, retailers can create more enjoyable customer experiences that drive commerce and…

DHL launches pop-up in D.C.

March 24, 2022

Shipping services provider DHL has launched a mobile pop-up store in Gaithersburg, Maryland.

Understanding the role of employee experience in CX

Why the store associate/ambassador is more critical than ever to the retail customer experience.

Target expanding logistic footprint to handle robust sales

March 15, 2022

In an effort to handle increasing sales, both online and in the store, Target is expanding its logistics footprint across the U.S.

Yale professor tracks retail ‘naughty,’ ‘nice’ relating to Russia business operations

March 14, 2022

For the past several weeks retailers in the U.S. have announced store closings and temporary shuttering of operations in Russia in response to Russia's war on…

Amazon, H&M, Ikea halt Russia business channels

March 9, 2022

Amazon, H&M and Ikea are the latest retailers to halt, suspend or change up business operations in Russia in light of Russia's war on Ukraine.

Vitamin Shoppe COO offers insight on driving innovation ahead of ICXA summit keynote

Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX…

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…

Examining factors spurring the 'great retail reset'

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers, in the wake of COVID-19, are wrestling with big issues as a retail reset is on the brink. A Deloitte report provides insight on what retailers…