The difference between personalization and customization in retail CX

by Angelo Coletta — Vice President, Diffusion PR

Angelo Coletta, founder of Zakeke, defines personalization and customization within the retail customer experience and the vastly different benefits provided…

Back-to-school 2021: Spike in spend, permanent shift in consumer patterns

Melanie Batley shares insight from KPMG’s retail consumer survey, "Welcome to the new “back to school," which polled consumers on spend and expectations and…

Target continues on healthy sales path

August 19, 2021

Target's second quarter earnings, in which comparable sales grew 9.8% and digital sales has grown nearly 55% in 2021, are evidence the retailer's "durable…

Walmart's robust Q2 driven by stimulus spend, economy status

August 18, 2021

Federal stimulus payments, as well as the migration of shoppers back to physical stores, drove robust earnings for Walmart in the second quarter this year.

Consumer demand, tech needs driving big back-to-school spend

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As schools re-open consumers are swarming retail stores and e-commerce sites, with big spend projections for the sales season. Retailers with a strong…

Why back-to-school in 2021 presents unique opportunity to impress shoppers

This blog was written by Keith Jelinek, managing director; Rick Maicki, managing director; Darren Morrison, managing director, and Frank Jones, director, at…

Why holiday e-commerce strategy planning starts in summer

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

Danielle Savin, senior director of digital marketing at Capgemini in North America, offers up a checklist of strategies to ensure your retail business is ready…

Under Armour earnings reflect 'solid progress'

August 3, 2021

Under Armour is pleased with its second quarter 2021 financial results and said the earnings reflect "solid progress" for both 2020 and 2019.

The New Rules of Multi-Channel Retail Experience

The future of retail is cloudy. Downsizing, closing key outlets, and bankruptcy have become commonplace. In 2020 alone, 30 major retailers, including Century…

Just a fraction of marketers prepared for holiday season

July 27, 2021

With just about four months to go before the holiday retail sales season hits a very small number, 21%, of marketers are prepared even though 41% believe the…

Bed Bath & Beyond advances digital-first strategy

July 26, 2021

Bed Bath & Beyond and buybyBaby customers can now pick up purchases curbside at any of the retailer's stores before the store is open for the day and as…

Human Expertise Gives Booster Shot to CSAT

Allsec's Retail Customer Support expertise coupled with trained human agents provides a booster shot to a leading online pharmacy's Net Promoter Scores. Get…

White Castle, Del Taco, Verizon offer insight on creating a virtual experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…

Retail Insight names Bob Godfrey as COO

July 20, 2021

Retail Insight, a provider of store-focused retail analytics technology, has appointed Bob Godfrey as COO.

Improving consumer relationships in a virtual world

by John Nash — Chief Marketing and Strategy Officer, Redpoint Global

John Nash, chief marketing and strategy officer at Redpoint, explains why retails must strive to provide customers with a relevant, personalized experience.

Why it's all about respect, consistency and communication in post-pandemic retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…

Larry White takes top role at Toshiba America Business Solutions

June 30, 2021

Larry White Larry White, chief operating officer of Toshiba America Business Solutions, will assume the role of president and CEO on July 1, replacing…

Why pop-ups, 5G are the new romance of retail

by Gavin Bradley — Snr. Creative Director - CX, Harbor Retail

Gavin Bradley, senior creative director for customer experience at Harbor Retail, explains how the arrival of COVID-19 has turned the humble pop-up shop into a…

The back-to-school season will be expensive so retailers must think creatively

by Phillip Jackson

Phillip Jackson, chief commerce officer at Rightpoint, explains why the upcoming back-to-school sales season will be unique for retailers and why it's time to…

Why BOPIS & BORIS are cornerstone of retail in 2021

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior VP of RFID solutions at SML RFID, explains why having an effective omnichannel solution is no longer about getting a competitive…