Omnichannel News & Media
Talking With: Diebold Nixdorf retail VP Arvin Jawa
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience reached out to Arvin Jawa, vice president of global retail strategy and regional VP, Americas Retail, at Diebold Nixdorf, to get his…
read now
Here’s what’s in store for the 2020 holiday shopping season
by Karl Haller — Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, IBM
Karl Haller, Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, shares insight from IBM's annual Retail…
read now
How product data can boost customer relationship, after-sale CX strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In a free one-hour webinar Blustream CEO Ken Rapp maps out an invaluable customer experience strategy tied to the all-important product purchase data.
read now
French fashion retailer taps Cegid to speed up digital transformation
November 30, 2020
The Beaumanoir Group, a France-based fashion retail enterprise, is deploying Cegid's cloud-based unified commerce platform to enhance omnichannel and POS…
read now
Jewelry retailer taps Loop Commerce to boost digital gifting
November 25, 2020
Catbird, a New York jewelry designer and retailer, is deploying Loop Commerce's GiftNow to streamline, personalize and enhance the gifting experience.
read now
Free webinar: Using product data to build strong customer relationships
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A webinar on Dec. 2, 2020, at RetailCustomerExperience.com and sponsored by Blustream Corporation will detail how retailers can leverage product-owner…
read now
Fashion designer develops vending machine for hand bags
November 16, 2020
Paris-based fashion designer Jacquemus has created a vending machine offering a selection of the designer's hand bags, including the tiny Chiquito and the new…
read now
Louis Vuitton, Nordstrom tops in COVID-19 omnichannel response, reveals report
November 13, 2020
When it comes to retailers thriving during the ongoing pandemic, Louis Vuitton, Nordstrom, Saks Fifth Avenue, Cuyana and Michael Kors reflect omnichannel…
read now
New Balance aims to modernize customer experience with Aptos technology
November 10, 2020
Athletic leader New Balance will deploy Apotos cloud-based applications across its retail footprint in North America and Europe in a quest to modernize and…
read now
Why retailers must get creative with BOPIS to link physical, digital customer experiences
by DeAnn Campbell — Chief Strategy Officer, Hoobil8
DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, explains why as shopping patterns evolve and a broader range of customers become…
read now
Visa shares how retailers can stop fraud from hurting the business
by Pat Shea — Editor, NetworldMedia
With holidays right around the corner, retailers are trying to capture customer spend earlier than Black Friday. Mike Lemberger, senior vice president and…
read now
Visa aims to curtail fraud for merchants, consumers
by Pat Shea — Editor, NetworldMedia
Fraud is a challenge retailers and consumers regularly battle. Mike Lemberger, senior vice president and regional risk officer for Visa, North America…
read now
How digital gifting led Dover Saddlery to an e-commerce victory
by Dana Springfield — Vice President of Marketing, Dover Saddlery
Dana Springfield, VP of marketing at Dover Saddlery, shares how the retailer's pivot in the arrival of the pandemic led to a robust and winning sales formula…
read now
Macy's leads in apparel digital maturity, reveals study
October 28, 2020
When it comes to digital maturity among apparel retailers, Macy's is at the top of the list, according to Incisiv's first annual Apparel Digital Maturing…
read now
Preparing for the new Next: Building confidence and resiliency
by Antony Wildey — VICE PRESIDENT OF GLOBAL SALES CONSULTING, Oracle
Antony Wildey, vice president, global sales consulting, Oracle Retail, explains that with the reopening of retail, the role of the store and the associates…
read now
Amazon Prime Day 2020 a huge boon for SMB retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's marketplace saw stupendous sales activity during its annual two-day Prime Day event, with small retailers enjoying a 60% boost compared to last year's…
read now
Online grocery sales will hit $250B in five years, claims report
October 5, 2020
Online grocery sales will account for 21.5% of total grocery sales by 2025, reflecting a value of $250 billion.
read now
Amazon launches palm payment option
September 29, 2020
Amazon is launching a palm payment technology in two Amazon Go stores to speed up the checkout process, simplify the shopping experience and enhance the retail…
read now
Austrian grocery chain launches digital storefront
September 29, 2020
An Austria-based grocery chain, MPREIS, is expanding its brand presence with a digital storefront providing customers an online showcase of products, stock…
read now
Leveraging the benefits of headless commerce to stay relevant
by Drew Lau — VP Product, Mobify
Drew Lau, VP of product at Mobify, explains why 'relevance' as a brand is ultimately all about staying in the sphere of awareness of consumers, and that…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
