Beyond the standard metrics: Measuring store performance in the digital age

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., explains why studying the customer journey, and the symbiotic connection between online…

Using in-store methods to drive online conversions

by Raj Shroff — Principal, PINE Strategy & Design

Raj B. Shroff, founder and principal at Pine Strategy & Design, believes it's time for retailers to understand exactly what prevents consumers from buying.

FAA certificate advances Amazon drone delivery

September 1, 2020

That next Amazon package may arrive from the sky as the Federal Aviation Administration is issuing Amazon a certificate of approval for the retailer's Prime…

Black Friday will be quite different in the UK this year

September 1, 2020

A hefty majority of U.K. consumers don't plan to spend Black Friday in stores and will be online scouring websites for top deals.

Target sales zoom, hitting all-time high

August 20, 2020

Target beat every analyst prediction regarding its latest quarterly earnings with its online business experiencing robust growth to the tune of 700%.

Payless relaunches in North America with new online platform, concept stores

August 19, 2020

Footwear retailer Payless is relaunching in the North American market with a revamped e-commerce platform as well as new brick-and-mortar concept stores.

Retail sales continue on recovery path, albiet a bit slower

August 17, 2020

Retail sales are continuing to recover, though July was not at the same pace as June, which indicates a "positive step in the right direction," according to…

Brick-and-mortar retail alive and well: Cohesive omnichannel strategies a must for success in post-COVID-19 world

by Jed Danbury — VP Sales, Computop

Jed Danbury, vice president, Computop, explains why retailers striving to develop a true omnichannel approach must bolster and support physical stores. And…

Walmart trimming corporate jobs as part of omnichannel strategy

August 3, 2020

Walmart is reportedly slicing corporate jobs as part of its quest to merge its online and physical businesses and become a stronger omnichannel retailer.

How to: Enabling a self-service retail experience

by Eric Prugh — Co-founder and Chief Product Officer, PactSafe

Eric Prugh, chief product oand co-founder of PactSafe, believes retailers need to embrace self-service and in exploring self-service workflow possibilities…

NetSuite apparel leader talks COVID-19 impact, the need for a multi-channel retail approach

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Craig Harris, segment leader and industry principal for apparel, footwear and accessories at the cloud-based business management solutions provider, offers up…

Best Buy latest retailer to close on Thanksgiving Day

July 29, 2020

Electronics powerhouse Best Buy is latest retailer to decide to close on Thanksgiving Day.

Rethinking retail in the wake of Covid-19

by Sachin Dev Duggal — Founder, CEO, Builder.ai

Sachin Dev Duggal, co-founder and CEO of Builder.ai, shares his insight on the 'new' world of retail and offers up avenues retailers can take to get closer to…

Burroughs introduces TransacTec device as a service technology

July 21, 2020

Burroughs Inc., a service and integration provider for payment and transaction technology ecosystems, has launched its TransacTec Device as a Service, a…

Payments in retail: The importance of creating integrated solutions amid COVID-19

Rich Aberman, co-founder and chief product officer, Integrated Banking at WePay, maps out the many innovative payment options and systems retailers can tap and…

Why personalizing customer experience is essential to brand building

The retailer of the future will not survive without an effective personalization strategy that makes consumers feel that their individual needs are at the…

Presented by RetailCustomerExperience.com

4 ways loyalty programs can drive digital engagement

These days, if retailers aren’t leveraging loyalty programs to connect with their hard-won customers, they’re missing out on opportunities to boost much-needed…

Presented by RetailCustomerExperience.com

Immersive commerce leads retail’s jump to light speed

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, believes brands at the forefront of innovation now will be poised to recover faster in the months to come.

4 ways retailers can optimize distribution strategies

by Chris Jones — EVP Marketing & Services, Descartes Systems

Chris Jones, executive vice president, marketing and services, at Descartes, offers up four considerations retailers need to take into account to optimize…

How Tory Burch is navigating through COVID-19

July 3, 2020

In a wide ranging interview with CNBC, fashion icon Tory Burch shares insight on how her brand is surviving the coronavirus and rocky economic times.