Omnichannel News & Media
How web-based 3D, AR tools enhance the customer shopping experience
Rob Weaver, chief revenue officer at Vertebrae, shares insight on how 3D and augmented reality shopping tools can prevent returns by boosting confidence that…
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Look Back: Top retail customer experience blogs of 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.
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Why headless commerce equals compelling customer content
Jay Stotz, co-founder and CTO at Springboard Retail, shares insight on the rapid rise in worldwide devices and the need to create compelling, seamless customer…
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JRNI CEO on how tech is bridging the digital-to-physical divide in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…
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Gap between retail winners and losers getting bigger
December 18, 2019
Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…
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Majority of UK consumers find online shopping more convenient
December 16, 2019
More than half, 52.5%, of U.K. residents prefer online shopping due to its convenience and the fact they don’t have to deal with crowded stores. Of those…
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Why marketers shouldn't be too quick to switch to virtual-only strategies
Crawford Davidson, managing director, Go Inspire Group, shares insight on data relating to the balance between online and offline shopping and how it will…
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Italian shoe brand writing the book on retail pop-up strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michele LoPriore, a high-end women's Italian shoe brand, knows all about retail pop-up strategy after popping up in Boca Raton, New York and now Chicago.
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How successful retail advertisers stand out
Martin Kilp, head of apps at Smartly.io, explains why retailers need to truly embrace digital channels now if they wish to be successful in the future.
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Why strategic customer experience initiatives win out over price reduction every time
Ron Lutz, CCO at Miller Zell, shares insight on why it's crucial to drive understanding of your brand and that value is relative and means something different…
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SMG retail engagement leader on taking care of the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Dennis, senior vice president, retail customer engagement, for Service Management Group, has seen the transformation of physical retail stores from…
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Holiday season check up: Are you effectively using store cards to foster customers for life?
Citi Retail Services' Leslie McNamara explains why building lifelong customers starts with early engagement, personalized communication and a seamless…
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Dave & Buster's debuts mobile guest engagement commerce app
December 5, 2019
Dave & Buster's is launching a guest engagement app experience that lets guests tap their smartphones on games, provides instant reloading capability for…
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Cyber Monday reveals mobile driving ecommerce train
by David Jones — Editor, Networld Media Group
December 5, 2019
A record holiday shopping performance on Cyber Monday was driven by heavy use of mobile by retailers looking to take advantage of the short holiday season.
read nowBlack Friday sets online record, Thanksgiving no turkey either with holiday sales
December 2, 2019
Black Friday and Thanksgiving were big online shopping days, record-setting in fact, with U.S. consumers spending $7.4 billion online and $4.2 billion…
read nowCalifornia grocer launches custom online shopping portals
December 2, 2019
Smart & Final, a California-based retail grocer, has launched redesigned e-commerce portals to provide shoppers, as well as business clients, an integrated…
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Harry & David launches digital features, new functionality for holiday shopping time
December 2, 2019
Harry & David has hastened the pace on its mobile commerce site, personalized customer communications, and launched a gift tool and subscription service…
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UK kitchen, home store launches first loyalty club
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lakeland, a home and kitchenware retailer in business for more than 50 years, has deployed its first loyalty program and offers insight on strategy.
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The key to getting retail CX right the first time
Marketers and brands are failing to give customers what they want, even without realizing it. And those customers will walk away, often the very first time…
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