Omnichannel News & Media
When will retail fight back?
Tien Tzuo, Zuora cofounder and CEO, believes that while the retail industry has seen the biggest disruption of all [aka Amazon], it hasn't done much to…
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Small retailers embracing mobile banking
November 25, 2019
Mobile banking has crossed a bit of a threshold with small business customers given increasing customer satisfaction ratings and banks are beginning to see…
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Why the in-store shopping experience is irreplaceable
There’s no denying the shopping experience has truly transformed over time. However, it’s important to appreciate that the in-store shopping experience is…
Presented by RetailCustomerExperience.com
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How digital marketers can drive CX in the mobile-first era
Maria Marinina, digital marketing manager, Iflexion, explains why moving on to mobile-centric CX is a priority and the next logical step.
read nowHow retailers can fine tune the click-and-collect experience for shoppers
While much has been written about brick-and-mortar retailers’ continuing fight for market share with online competitors, data on continually evolving consumer…
Presented by RetailCustomerExperience.com
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Consumers embrace mobile banking, but still value branches
November 18, 2019
An increasing number of consumers are using mobile banking, yet the vast majority still consider branch locations an important part of their banking…
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Gap Inc.'s Hill City offers unique customer experiences from the store to the road
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A 12-month pop-up for menswear brand, Hill City, has led to a physical storefront and a mobile shop. And, while the customer experiences are all different, the…
read nowMobile powering early holiday shopping surge, claims study
November 13, 2019
Adobe Analytics reports holiday shoppers have spent $19.7 billion so far, a 17.5% increase from a year ago.
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Achieving the benefits of a retail sustainability strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JoAnn Martin, vice president, industry strategy and market development, at JDA Software, explains how and why sustainability is now a top strategy for…
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Amazon prepping Amazon grocery brand store
November 11, 2019
Amazon is getting ready to open a branded grocery store in Woodland Hills, California, with a 2020 debut date.
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Consumers will be busy shopping this holiday season
November 11, 2019
A Tinuiti research report reveals consumers will be bullish on holiday spend this year, with Gen X shoppers likely spending the most. The research, which…
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Delivery the prime competitive weapon in retail grocery
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's move to offer free delivery to current Amazon Fresh customers reveals how delivery is front-of-mind for retailers battling for consumer loyalty and…
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Zulily debuts price comparison tool, offers to match Amazon, Walmart holiday sales
November 6, 2019
Online retailer Zulily is offering a comparison tool that let shoppers review its prices against major competitors, including Amazon and Walmart, and will…
read nowFormation VP defines personalization — why it's critical to the retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nicole Amsler, vice president of marketing at Formation — a company that helps brands reach millions of customers each day — shares her insights on what retail…
read nowWhy it’s time for brands to prioritize the happiness of millennial shoppers
By focusing on superior experiences now, brands can meet the pressing needs of their most demanding customers (millennials) — while getting ahead of the…
Presented by RetailCustomerExperience.com
download nowHow retailers use AR, VR and 3D to enhance product visualization
Augmented reality (AR), virtual reality (VR), and 3D product visualizations can help e-commerce retailers enhance the customer experience, increase sales and…
Presented by RetailCustomerExperience.com
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Omnichannel: The strategy for driving exceptional customer experiences in retail
John Federman CEO of JRNI, explains how omnichannel delivers exceptional customer experiences in retail, where brands can deepen their engagement and loyalty…
read now3 ways digital kiosks drive retail sales
Self-service retail solutions of all kinds are helping retailers effectively drive sales while creating a seamless and customized shopping experience for their…
Presented by KioskMarketplace.com
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Talking With: Quantum Metric CEO Mario Ciabarra on all things mobile commerce
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The mobile device is fast becoming the retail storefront for today's shoppers and they are not only expecting a seamless, frictionless mobile customer…
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Digital much more entwined in consumers’ lives than most realize
October 25, 2019
The average person estimates they use seven digital services a day, but, in fact, they are using more than 30 daily basis, according to an AppDynamics' App…
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