Harry & David launches digital features, new functionality for holiday shopping time

December 2, 2019

Harry & David has hastened the pace on its mobile commerce site, personalized customer communications, and launched a gift tool and subscription service…

UK kitchen, home store launches first loyalty club

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lakeland, a home and kitchenware retailer in business for more than 50 years, has deployed its first loyalty program and offers insight on strategy.

Walmart adds Siri ordering for grocery pickup, delivery

November 26, 2019

The key to getting retail CX right the first time

Marketers and brands are failing to give customers what they want, even without realizing it. And those customers will walk away, often the very first time…

Presented by RetailCustomerExperience.com

When will retail fight back?

Tien Tzuo, Zuora cofounder and CEO, believes that while the retail industry has seen the biggest disruption of all [aka Amazon], it hasn't done much to…

Small retailers embracing mobile banking

November 25, 2019

Mobile banking has crossed a bit of a threshold with small business customers given increasing customer satisfaction ratings and banks are beginning to see…

Why the in-store shopping experience is irreplaceable

There’s no denying the shopping experience has truly transformed over time. However, it’s important to appreciate that the in-store shopping experience is…

Presented by RetailCustomerExperience.com

How digital marketers can drive CX in the mobile-first era

Maria Marinina, digital marketing manager, Iflexion, explains why moving on to mobile-centric CX is a priority and the next logical step.

How retailers can fine tune the click-and-collect experience for shoppers

While much has been written about brick-and-mortar retailers’ continuing fight for market share with online competitors, data on continually evolving consumer…

Presented by RetailCustomerExperience.com

Consumers embrace mobile banking, but still value branches

November 18, 2019

An increasing number of consumers are using mobile banking, yet the vast majority still consider branch locations an important part of their banking…

Gap Inc.'s Hill City offers unique customer experiences from the store to the road

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A 12-month pop-up for menswear brand, Hill City, has led to a physical storefront and a mobile shop. And, while the customer experiences are all different, the…

Mobile powering early holiday shopping surge, claims study

November 13, 2019

Adobe Analytics reports holiday shoppers have spent $19.7 billion so far, a 17.5% increase from a year ago. 

Achieving the benefits of a retail sustainability strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JoAnn Martin, vice president, industry strategy and market development, at JDA Software, explains how and why sustainability is now a top strategy for…

Amazon prepping Amazon grocery brand store

November 11, 2019

Amazon is getting ready to open a branded grocery store in Woodland Hills, California, with a 2020 debut date.

Consumers will be busy shopping this holiday season

November 11, 2019

A Tinuiti research report reveals consumers will be bullish on holiday spend this year, with Gen X shoppers likely spending the most. The research, which…

Delivery the prime competitive weapon in retail grocery

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's move to offer free delivery to current Amazon Fresh customers reveals how delivery is front-of-mind for retailers battling for consumer loyalty and…

Zulily debuts price comparison tool, offers to match Amazon, Walmart holiday sales

November 6, 2019

Online retailer Zulily is offering a comparison tool that let shoppers review its prices against major competitors, including Amazon and Walmart, and will…

Formation VP defines personalization — why it's critical to the retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nicole Amsler, vice president of marketing at Formation — a company that helps brands reach millions of customers each day — shares her insights on what retail…

Why it’s time for brands to prioritize the happiness of millennial shoppers

By focusing on superior experiences now, brands can meet the pressing needs of their most demanding customers (millennials) — while getting ahead of the…

Presented by RetailCustomerExperience.com

How retailers use AR, VR and 3D to enhance product visualization

Augmented reality (AR), virtual reality (VR), and 3D product visualizations can help e-commerce retailers enhance the customer experience, increase sales and…

Presented by RetailCustomerExperience.com