Omnichannel News & Media
Why risk not using marketing technology when it's crucial to the digital CX?
Lynne Capozzi, CMO, Acquia, explains that while big challenges still exist, using technology to enhance CX simply can no longer be avoided.
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Toys R Us e-commerce presence gets a new life thanks to Target
October 23, 2019
While no longer a brick-and-mortar player after going bankrupt, Toys R Us is partnering with Target to relaunch an e-commerce channel, ToysRUs.com, giving the…
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Loyalty and the in-store customer experience
Clarus Commerce CEO Tom Caporaso lists out steps retailers can take to eliminate in-store friction and ultimately keep customers coming back.
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3 ways to improve the retail app shopping experience
With mobile apps poised to become the de facto digital shopping channel, retailers can no longer treat them as an afterthought or merely an extension of the…
Presented by RetailCustomerExperience.com
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Holiday sales growth will hit at least 3.8%, claims NRF
October 16, 2019
Holiday retail sales in November and December will increase between 3.8% to 4.2%, compared to 2018, according to the National Retail Federation.
read now4 keys to a successful retail digital engagement strategy
As digital channel growth shows no sign of slowing down, it represents a significant revenue opportunity for brands, retailers and other consumer-facing…
Presented by RetailCustomerExperience.com
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Research reveals retailers need more visibility to meet growing customer experience KPIs
Richard Piasentin, CSO and CMO at Accedian, shares research that illustrates customer experience is fast becoming a responsibility has largely shifted to the…
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Cloud helping boost customer satisfaction, claims contact center study
October 11, 2019
Companies using a cloud-based contact center technology are achieving a 18% higher level of customer satisfaction compared to businesses using on-premise…
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Talking With: AWS retail leader Tom Litchford on data, the cloud, retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Tom Litchford, head of worldwide business development, retail, for Amazon Web Services, provides insight on pain points for retailers striving to boost the…
read nowBanana Republic, Athleta launch BOPIS
October 7, 2019
Customers of Banana Republic and Athleta can now buy online and pick up in-store at all U.S. stores.
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Target loyalty news tops most-read in September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…
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Creating a unified commerce shopping experience with an O2O strategy
Meyar Sheik, president and chief commerce officer at Kibo, talks about online-to-offline shopping and why it's important to retailers to thoroughly integrate…
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Adapting the brand to the digital age: How messaging is revolutionizing customer service
Ido Bornstein-HaCohen, CEO, Conversocial, believes changing consumer expectations and technological advancements are propelling us further into a digital world…
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Digital grocery sales on healthy growth path
October 1, 2019
Digital grocery order sales is predicted to double by 2021, hitting $150 billion by 2025, as the number of grocers offering click and collect and third-party…
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Omnichannel shopping grabbing traction among consumers
September 30, 2019
More consumers are using an omnichannel approach when shopping, which is blurring the lines between the two experiences, according to JRNI research.
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Customer experience is what matters most in an age of digital Darwinism
Scurri CEO and Founder Rory O’Connor offers up insight on what matters in terms of delivery trends and trends in enhancing the customer experience.
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Consumers won't be very patient on Black Friday, claims research
September 27, 2019
Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…
read nowMarshalls goes online, boasts Tinder-like shopping feature
September 27, 2019
Discount retailer, Marshalls, finally has an e-commerce site and said it has added more high-quality inventory and brand name designers to the online inventory.
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Talking With: Maropost CEO on CX strategy, retail challenges in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As North America's fastest growing marketing automation platform, Maropost is busy helping retailers focused on boosting the customer experience. CEO Ross…
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Alibaba launches voice ordering, delivery
September 25, 2019
Starbucks is taking another step toward evolving the digital experience for customers in China by launching voice ordering and delivery capabilities within…
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