Omnichannel a prime focus this year, reveals report

February 15, 2019

Sixty-seven percent of retailers are all about omnichannel this year and 50 percent view a mobile shopping app as a top priority, according to a Shopgate…

Mobile in-app more popular than mobile web with holiday shoppers

February 14, 2019

Mobile consumers made 108 percent more purchases in-app compared to mobile web transactions and that number is likely to keep increasing, according to a study…

Report: Live chat not making for happy customers

February 12, 2019

Customer satisfaction with live chat apps is on the decline across a wide range of industries once again.

Givex Brazil offers cloud-based interaction for retail customers

Givex Brazil offers cloud-based interaction for retail customers

Amazon takes yet another stab at live video shopping strategy

February 11, 2019

Amazon Live is Amazon's latest attempt to be the online "QVC" live-streaming video shopping destination, featuring shows focused on everything from Valentine's…

Pioneers: Who's really going to drive a new retail perspective?

Mimi Lettunich, president and executive creative director at Twenty Four 7, offers insight on why retailers must make the pivot to experiential design and more…

Intel leader: Why online retailers are leading store transformation, at least for now

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Online retailers have an advantage in transforming physical retail with technology since they operate under a different P & L model, says Intel executive Joe…

Amazon sales up but a bit slower growth this past holiday season

February 5, 2019

Amazon's sales are still going up but not as fast as in the past, and it's spending more than ever on shipping to lure customers.

Personalization, customization technologies gaining clout in retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Virtual shopping and shopper personalization were twin themes during the recent CES show in Las Vegas. A pair of sessions, "Shopping as a virtual adventure…

How the Amazon effect is disrupting e-commerce logistics

Inbal Axelrod, co-founder and CMO at MyRouteOnline, explains why retailers must gear up and prepare for more shift and change in the market, all while adapting…

Autonomous stores coming fast, but is Amazon Go on first?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In many people's eyes, one of the most disruptive retail developments has been the late 2016 launch of Amazon Go, but some observers have questioned its…

Omni-digital vs omnichannel: What is the difference?

Julien Rio, head of marketing at Dimelo, examines why the concept of the omni-digital, often overshadowed by the omnichannel, still need to gain acceptance in…

Personalization reforms retail industry: Maximizing in-store digital experiences

by Ricardo Belmar — Sr Director, Global Enterprise Marketing, Infovista

Ricardo Belmar, InfoVista senior director, global enterprise marketing, maps out why retail IT teams must have needed data and insight to keep digital in-store…

NRF Big Show Report: Kroger, Starbucks and the journey to intelligent retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Starbucks and Kroger are striving to develop intelligent retail operations to meet their unique customer base expectations and have way more in common than…

5G, AI, AR reflect the changing retail world on display at CES

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosks allow retailers to marry the in-store shopping experience with the content-rich experience of online shopping and research. 5G, AI, virtual reality and…

Walgreens Boots Alliance, Microsoft team up to drive delivery, retail innovations

January 18, 2019

Walgreens Boots Alliance and Microsoft have signed a seven-year commitment to develop new technology, retail innovations as well as healthcare delivery models…

Home Depot, Zivelo share insights at NRF on building the 'store of the future'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Healey Cypher, CEO of Zivelo, and Albert Vita, director of in-store experience and visual merchandising at The Home Depot, co-presented their ideas on defining…

Why some retailers don't need a pop-up experience

Frank Weil, chief customer officer at KWI, opines that the pop-up marketing strategy may not be a great approach for every retailer and offers up questions to…

9 off-the-radar retail predictions for 2019

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson predicts that in 2019 retail shelves will become storybooks and it will be the year of store-branded self-checkout apps.

Experts share 2019 retail customer experience predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience went to the experts and industry watchers to get their predictions and expectations on a wide range of issues, from technology to…