Are social networks primed to be the next omnichannel frontier? Yes, no, maybe

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.

3 ways IoT is impacting retail

Chris Koeneman, senior vice president of strategy at Tangoe Managed Mobility Services, explains why retailers don't need to wait to uncover IoT's business…

Retail closing, cashierless, Target strategy top most-read list in March

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The most popular news on Retail Customer Experience in March ranged from a retail brand closing to what Target's doing with fulfillment to the new retail model…

How retailers can take advantage of an economic slowdown

by Tom Schoen — President, BTM Global

BTM Global CEO Tom Schoen explains why an economic slowdown isn't always a bad thing. In fact it offers time to look at solutions or changes that make your…

Sally Beauty debuts mobile-first site, adds Apple Pay, Instagram shopping

March 29, 2019

Sally Beauty Holdings Inc. has launched a redesigned mobile-first website, added Apple Pay as a payment option and built a mobile app in its effort to…

Most shoppers embracing cross-channel retail, reveals study

March 26, 2019

Increasing consumer interest in virtual reality and augmented reality, as well as digital pay options, are revitalizing the in-store experience. A majority of…

Online shopping beating in-store, mobile purchases on the rise

March 25, 2019

When it comes to millennial shopping, e-commerce is king and online browsing is top of mind, given that 79 percent browse online before making a purchase…

Why Instagram Checkout may be the forerunner of the one-stop retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…

Retailers: We're behind on off-site consumer engagement

March 22, 2019

More than half, 62 percent, of retailers acknowledge they need to boost improvement when it comes to consumer engagement data monitoring away from online…

How do your customers know you really, really care?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell shares three examples of what caring looks like up close and personal.

How does an omnichannel vision increase sales turnover?

David le Douarin, co-founder and CEO of Advalo, defines what an omnichannel strategy involves and why it is necessary to deliver the right message at the right…

Beyond ‘bricks versus clicks’: Makings of a new retail model

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The traditional brick-and-mortar "prototype" model, in which a retailer builds a flagship store to be replicated in other locations, no longer works for…

Farmstead expanding refill/save program

March 12, 2019

In response to customer response, online grocer Farmstead is expanding its refill and save program by adding hundreds of items.

Top February reads: Walmart, psychology, visual analytics draw readers interest

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…

Shoppers spending more in physical store than online, claims study

March 8, 2019

Men and women are spending "significantly" more in retail brick-and-mortar stores than online during a typical shopping visit, according to a First Insight…

Mastering the art of digital and physical: How retailers can champion customer experience from start to finish

Brad Snedeker, director of innovation at Calabrio, explains that retailers aiming to blend the physical and digital need to embrace end-to-end omnichannel…

4 digital trends to keep in mind to get 2019 on good footing

Jonathan Cherki, CEO of ContentSquare, explains why retailers and brands must continuously monitor customers' digital happiness. Brands that can leverage…

Walmart's Jet City Grocery teams with Fulton Fish Market on delivery

February 22, 2019

An insider's view of Walmart's digital transformation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Jeremy King, Walmart's executive vice president and chief technology officer, offered insight during the NRF show on how the company formulates its technology…

Experiences consumers want versus data retailers need; what's ahead?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Customer relationship strategies are impacted by more devices, more data, more category disrupting innovation and deeper customer relationships. Retailers need…